Press releases

Consumer confidence remains flat in Q2 amid continued economic uncertainty

22 July 2019

  • Deloitte’s UK consumer confidence index remained at -8%, unchanged from the previous quarter and down four percentage points year-on-year;
  • Continued strong earnings and jobs data still not enough to lift consumer uncertainty as sentiment in levels of household disposable income fell five percentage points from last year, while confidence in levels of debt was down by four percentage points;
  • North-South gap opens: while quarterly consumer confidence fell two points in London and the South-East (to -9%), it rose by three points to (-7%) in the North of England;
  • The Deloitte Consumer Tracker measures UK consumer confidence on a quarterly basis.

UK consumer confidence is unchanged at -8% in the second quarter of the year, according to the latest Deloitte Consumer Tracker. However, confidence is down by four percentage points, compared to the same period last year.

The analysis, based on the response of more than 3,000 consumers in the UK between 21st and 26th June 2019, reflected ongoing consumer caution.

However, a North-South divergence of opinion has also emerged, as confidence rose three percentage points in the North of England, but fell two points in London and the South-East. House prices have similarly diverged between the UK’s regions, and Northern Powerhouse investment has boosted job creation in the North.

Significantly, consumer sentiment towards household disposable income and levels of debt declined by five and four percentage points, respectively, year-on-year. On a quarterly basis, income sentiment remained flat, but levels of debt sentiment fell by three percentage points. This downward trend in personal finances confidence shows that, despite strong earnings and jobs data, consumers are wary of elevated economic uncertainty and potential risks to UK growth.

Confidence in job security declined, albeit by one point, and is three points lower than in Q2 2018, highlighting concerns about a possible weakening of the job market post-Brexit. Deloitte’s analysis has shown that, whilst the UK is still in a period of record low unemployment, two-thirds (62%) of CFOs expect to reduce hiring over the next three years as a result of Brexit – the highest level since 2016.

Ian Stewart, chief economist at Deloitte, commented: “Consumers’ finances are in good shape thanks to a long boom in jobs and strong wage growth. That said, uncertainties about Brexit and growth are weighing on consumer sentiment and their spending plans.”

Discretionary spending has seen marginal pick up this quarter, up one percentage point (to -5%), though expenditure in essential categories has fallen by three percentage points to 10%.

Ben Perkins, head of consumer research, commented: “As we’ve headed into the summer months, consumers have started to spend more on clothing and footwear, updating their wardrobes for the new season, as well as making home improvements and some major household appliance purchases. However, a rising number of consumers are opting to spend in the leisure sector, treating themselves to holidays and meals out, for example, and there is a growing preference for experiences over material things. For some consumers, this change is part driven by their desire to share experiences with friends, family and followers on social media platforms.

“Whilst the end of this quarter saw an uplift in retail sales, a slowdown in both borrowing and saving points to growing caution which could impact spending in the coming months. The question remains how long consumers will be willing – or, indeed, able – to keep spending.”


Note to editors

About the research
The Deloitte Consumer Tracker is based on a consumer survey carried out by independent market research agency, YouGov, on Deloitte’s behalf. This survey was conducted online with a nationally representative sample of more than 3,000 consumers in the UK aged 18+ between 21st and 26th June 2019. Overall consumer confidence is calculated as an aggregate of six individual measures: job security, job opportunities, household disposable income, level of debt, children’s education and welfare, and general health and wellbeing.

About Deloitte
In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity.

Please see for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NWE LLP, which is a member firm of DTTL, and is among the UK's leading professional services firms.

The information contained in this press release is correct at the time of going to press.

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