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Less than half of executives believe they have the skills and abilities to lead in the digital economy

30 May 2018

  • Only 16% of executives believe their teams have the capabilities to deliver their digital strategy 
  • 41% of organisations have invested in AI, up from 22 per cent in 2017
  • Half of respondents do not believe their organisation’s leadership has a clear understanding of AI

Despite a significant uptick in investment in emerging technologies in the past 12 months, UK executives lack confidence in their own digital skills.

According to a Deloitte survey published today, less than half (45 per cent) of executives are confident in their own digital skills and ability to lead their organisation in the digital economy, while just 16 per cent believe their talent pool has enough knowledge and expertise to deliver their digital strategy.

The lack of confidence comes as 40 per cent of executives say they do not receive the support they need to develop their own digital skills and 54 per cent do not believe their learning and development curriculum supports their digital strategy. The findings come from the second edition of Deloitte’s Digital Disruption Index, surveying digital leaders from 106 organisations, with a combined market value of £707.8 billion, which equates to 27% of the UK quoted equity market.

Confidence in digital skills is currently low, almost half (49 per cent) of executives plan to invest more than £10 million in digital technologies and ways of working by 2020. 35 per cent plan to invest more than £10 million in the 2018 alone. 38 per cent of executives who say their organisation will invest in three or more emerging technologies over the next two years say that they do not have a coherent strategy in place.

Oliver Vernon-Harcourt, partner at Deloitte and author of this year’s Digital Disruption Index, explains: “The pace of technological change is accelerating, however in the rush to keep up many organisations are yet to develop a coherent strategy for investing in digital technologies. More efforts need to be made to align learning and development alongside strategy and investment. End-to-end digital transformation is not just about advances in technology, but about changing the ways of doing business.”

Leap of faith in AI
The lack of confidence in digital leadership has not stopped organisations from embracing new technologies. Two in five (41 per cent) businesses have invested in AI technology, up from one in five (22 per cent) who said they had in 2017. Overall, 10 per cent have already invested more than £5 million in AI technology, with 15 per cent planning to invest more than £5 million in the coming year.

Despite significant investments having already been made in AI, less than one in four (23 per cent) say that their leadership team has a clear understanding of the technology and how it will impact their business.

Overall by 2020, 82 per cent of executives plan to invest in AI, while 70 per cent plan to invest in robotic and cognitive automation and 57 per cent in blockchain.

Vernon-Harcourt adds: “Investment into AI has seen significant growth since 2017, with some organisations now moving into large-scale adoption. However, many leadership teams currently lack awareness of the technology and this could act as a significant barrier to the adoption and development of the technology. It also suggests a lack of preparedness among senior leadership for how AI will impact their workforce.”

Digital skills gap to be addressed ‘urgently’
Only 12 per cent of leaders believe UK school leavers and graduates have the right digital skills, down from 20 per cent who said the same in 2017. Over three-quarters are experiencing challenges in recruiting employees with the relevant digital skills. Data scientists and analysts remain the most difficult roles to recruit and retain.

While executives continue to worry that not enough school-leavers and graduates have the right mix of digital skills, only 17 per cent believe that UK companies lead the way with digital.

Vernon-Harcourt concludes: “There is a digital skills gap that needs to be addressed urgently. Digital is not just about technology. It is about what technology enables. It can fundamentally change how work gets done, how organisations interact with their customers and how decisions are made. To realise the potential of digital technologies and benefit from these, it is vital for businesses to join together in addressing the digital skills gap.”


Note to editors

Deloitte has worked with Ada, the National College for Digital Skills, since its launch in September 2016. Ada's Higher Level Apprenticeship in Digital Innovation provides students with the knowledge and skills required to be an entry-level software developer. Those skills include programming, machine learning and artificial intelligence, 3D modelling and data analytics.

About Deloitte’s Digital Disruption Index
Deloitte invited leaders from the UK’s most influential companies and public sector bodies to participate in an online survey. One hundred and six executives responsible for digital technologies and ways of working from FTSE listed companies, large private companies and large UK public sector organisations participated in the survey. The combined market value of the 106 survey participants is £707.8 billion, which equates to approximately 27 per cent of the UK quoted equity market. This information, which was collected between February and March 2018, has been analysed in aggregate and forms the basis of this publication.

About Deloitte
In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NWE LLP, which is a member firm of DTTL, and is among the UK's leading professional services firms.

The information contained in this press release is correct at the time of going to press.

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