UK adults purchased up to 21 million new digital devices during lockdown in desire to stay connected

• Deloitte’s Digital Consumer Trends research of 4,150 consumers reveals UK digital device usage habits;
• One in five UK consumers bought a new digital device as a result of spending more time at home due to the lockdown;
• Televisions, smartphones, laptops and games consoles were the most commonly bought devices during lockdown;
• Games players and consoles saw the highest growth in daily usage, followed by smart speakers, laptops and eReaders. Daily usage of fitness bands and smart watches declined.

One in five UK adults (21%) – the equivalent of 10.3 million consumers - purchased at least one new digital device as a result of spending more time at home because of the COVID-19 pandemic according to Deloitte’s Digital Consumer Trends 2020 report. In total, up to 21.2 million digital devices were purchased during the first two months of the lockdown period, including two million printers and monitors.

Deloitte’s research, carried out in May 2020 and surveying the digital habits of 4,150 respondents between the ages of 16 and 75, found that UK adults used 170.3 million devices* daily during the first two months of lockdown, equating to 3.5 devices on average per person.

Games consoles, laptops, smart speakers and eReaders saw the highest uptick in usage. Among those who own the devices, daily usage of games consoles rose by 10 percentage-points, with 44% of owners using their console daily, up from 34% in 2019. Meanwhile, daily smart speaker usage rose from 59% to 66%; laptop usage rose from 67% to 73%; and eReader usage rose from 30% to 34%.

Fitness bands and smart watches both experienced a decline in usage as consumers spent more time at home as a result of the pandemic. 60% of fitness band owners used their device daily during the lockdown period, down from 64% in 2019, while daily smart watch usage declined from 64% to 62%. This comes despite an overall increase in the adoption of wearables, from 27% to 31% in the last year.

Paul Lee, global head of technology, media and telecommunications research at Deloitte, said: “The COVID-19 pandemic and lockdown has increased ownership of a wide range of technologies. Many people upgraded their home entertainment, as staying in became the only going out, with new TVs, games consoles and eReaders proving most popular.

“As lockdown restrictions lift, many will continue to use and enjoy these devices and may prove more open to trying out new technologies as a result. Today, households on average have more than ten digital devices, but in ten years’ time it’s likely to be more than one hundred.”

Television, smartphone and laptop sales rise, while desktop computer purchases stall
Deloitte’s report found that televisions (bought by 6%), smartphones (6%), laptops (6%) and games consoles (5%) were the most popular devices bought during lockdown, with 2% buying a smart watch and fitness band respectively.

Over the course of the year, smart speakers and smart TVs saw the highest growth in ownership. Three in five (59%) consumers now have access to a smart TV, up from 51% in 2019, while smart speaker ownership has risen 29% from 20% previously. Ownership of smart speakers among those aged 65-75 doubled in the year to May 2020, growing from 11% to 21%.

However, not all devices have seen an uptick in usage, with ownership of desktop or tower computers falling from 45% to 40% in 2020.

Overall, Deloitte’s research finds that UK adults now have access to 5.1 digital devices on average, totalling more than 250 million devices across the UK, however this peaks among higher earners. Among those who have an annual income of less than £13,500, 72% own or have access to a digital device, compared to 94% of those earning more than £75,000.

Neil Clements, director in technology, media and telecommunications at Deloitte, said: “The COVID-19 lockdown shifted the status of many devices from a nice-to-have to a must-have as households turned to screens to keep their children educated and entertained, order groceries online or work remotely.

“However, those without access to the right technology or skills to use the technology struggled. Digital inclusion has improved in recent years but the industry must continue to work to address this by offering easy-to-use devices at a variety of price-points, while ensuring fast and reliable connectivity.”

Reading tops the post-lockdown resolution list
Smartphones continue to be the most popular digital device, and are owned by 91% of UK consumers, with 62% agreeing that they used their smartphone a lot more during the lockdown. The same proportion (62%) say that their smartphone has helped them to feel a lot less isolated from family and friends during lockdown.

However, 46% of consumers now think they over-use their smartphone, up from 39% in 2019.

Overall, checking social networks was the digital activity that most people did more during lockdown, at 42%, followed by reading the news online (36%). While 32% said they read more during lockdown, this is the activity that most people intend to keep up once lockdown restrictions have fully lifted, with 59% agreeing they would like to keep reading at the same rate.

Lee concluded: “Smartphones, computers and tablets are now household staples, but in the coming years it will be household and health devices that we will see surge in popularity. Health devices in particular are likely to increase in popularity as a result of COVID-19, with many more willing to invest in this technology to track their fitness levels and even detect symptoms of illness early on.”

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Notes to editors
* Figure excludes duplicate devices in the same household (e. g. two television sets)

About the survey
This research is based on the UK cut of Deloitte’s Global Mobile Consumer Survey, a multi-country study of mobile phone users around the world. The 2020 study comprises approximately 36,150 respondents across 23 countries and five continents.

Data cited in this report are based on a nationally representative sample of 4,150 UK consumers aged 16-75. The sample follows a country specific quota on age, gender, region and socio-economic status. Fieldwork took place during the first three weeks of May 2020 and was carried out online by Ipsos MORI, an independent research firm, based on a question set provided by Deloitte.

About Deloitte
In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity.

Please see deloitte.com/about for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NSE LLP, which is a member firm of DTTL, and is among the UK's leading professional services firms.

The information contained in this press release is correct at the time of going to press.

For more information, please visit www.deloitte.co.uk.