Press releases

Deloitte & APSCo find recruitment sector still growing, but facing its own talent crisis

12 September 2016

  • Recruiters see net fee income up year-on-year;
  • Talent retention hindering productivity;
  • Brexit creating fresh opportunities.

The fourth annual UK Recruitment Index from Deloitte and the Association of Professional Staffing Companies (APSCo) found that the majority (79 per cent) of recruiters saw net fee income (NFI) increase over the last 12 months despite widespread staffing challenges.

The study of 117 companies from the business advisory firm and the only trade body which represents the interests of the UK professional staffing sector also indicates that churn among recruiters has impacted productivity. Twenty-four per cent of respondents reported that staff have left within 12 months of joining, compared to 18 per cent in 2015.

Challenges around talent were also evident elsewhere, with 61 per cent of respondents citing increasing headcount as their main challenge for the year ahead and almost half (42 per cent) concerned about the retention of existing talent. When asked about factors important to growth, nearly all respondents outlined staff training and access to new recruiters (95 per cent and 94 per cent respectively). This comes at a time when the number of businesses within the recruitment sector has increased by 14 per cent year-on-year, according to figures from the ONS.

While the survey closed before the EU referendum had taken place, the data indicates that recruitment companies are focused on how uncertain economic conditions could affect growth plans. Many respondents cited the ‘business environment’ and the ‘UK economy’ as important factors influencing growth.

There has also been a decrease in respondents planning to open new offices within the next 12 months, down to 24 per cent compared with 32 per cent in 2015, 35 per cent in 2014 and 61 per cent in 2013.

Fewer openings in 2016 could be explained by the volume of consultancies increasing their global footprint in recent years. This dip may also, in part, be attributed to macroeconomic uncertainty and the fact that recruitment businesses continue to become more reliant on information and communication technologies and, consequently, office space is becoming less important.

Katie Folwell-Davies, financial advisory partner and lead partner for human capital services at Deloitte, said:

“With the recruitment sector considered as one of the barometers for the wider economy, our survey paints an interesting picture of the current talent market. However, the buoyant job market is creating internal challenges to recruitment companies as churn among recruiters has increased. This is taking its toll on the sector, with average fee earner remuneration as a percentage of NFI indicating that productivity has been impacted by higher staff turnover.

“Greater uncertainty is likely to translate into an increased need for recruitment support, particularly around flexible staffing strategies and contract and interim appointments. Recruitment companies that innovate and convert these changing conditions into business successes are the ones that will ‘ride the waves’ and continue to grow in the long term.”

Commenting on the findings, Ann Swain, Chief Executive of APSCo, said:

“Thanks to a strong UK labour market, the majority of recruiters have benefitted from an increase in net fee income over the past year. Moving forwards, external factors such as Brexit, technological innovation, and broader talent trends are likely to create opportunities for the professional recruitment sector.

“The recruitment sector is not alone in finding access to talent a barrier to growth. A recent report from the CIPD also found that hiring has become a major challenge over the past two years, with employers instead upskilling existing employees to fill skills gaps.”


Note to editors

About the Association of Professional Staffing Companies (APSCo)
APSCo is the membership body that is dedicated to representing professional recruitment in the UK. It was formed to give all firms involved in the recruitment of professional talent who have a commitment to excellence, the specialist support and distinctive voice they need to be successful. It gives candidates and employers a trusted badge of quality whilst providing member firms with an innovative range of services designed for them by recruitment experts. These services, combined with its growing international profile, commitment to Corporate Social Responsibility and opportunities for professional networking give APSCo members a unique opportunity to develop their businesses and gain competitive advantage.

About Deloitte
In this press release references to Deloitte are references to Deloitte LLP, which is among the country's leading professional services firms.

Deloitte LLP is the United Kingdom member firm of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, whose member firms are legally separate and independent entities. Please see for a detailed description of the legal structure of DTTL and its member firms.

The information contained in this press release is correct at the time of going to press.

Member of Deloitte Touche Tohmatsu Limited.

Kaylin Duckitt
Deloitte LLP
+44 020 7007 2040

Stephanie Dobbs
Deloitte LLP
+44 020 7303 2636
+44 077 6817 8264

Did you find this useful?