Deloitte Public Sector Shared Services Forum 2018

Creating the Foundation for Next Generation Shared Services

This year’s forum took place on 4-5 July in Hampshire, England.

About the forum

The Deloitte Public Sector Shared Services Forum 2018 is the first of its kind in the UK and is designed to provide an opportunity for senior HR and Finance public sector shared services decision makers to explore emerging trends and opportunities in the market.

The forum will be a combination of thought-provoking discussion forums combined with plenary sessions from shared services leads from Hampshire County Council, Central Government, John Lewis Partnership, Lloyds Bank, Smith & Nephew and Shell as well as Dave Mader who served as the Office of Management and Budget Controller for President Obama (in which he designed and led the first government-wide initiative to create a shared services strategy) to cover topics such as:

  • How to build and govern effective shared services operating models for the future
  • How to think and operate more like a digital organisation
  • New approaches to contracting with service providers
  • Next generation ERPs
  • How to create a user-centric approach to managing change programmes
  • Robotics: hype vs. reality

Speaker slides where we have permission to share them and resources from the event have been made available below:


John Ashworth
SVP Finance Operations, Smith and Nephew plc

John Ashworth is currently SVP Finance Operations at Smith and Nephew plc where he is responsible for Finance Shared Services, Finance Transformation, Finance Systems and Master Data Management. Prior to this role he spent 20 years + at Pearson plc where the first part of his career included both Head Office and Business Unit roles in Internal Audit and Controllership in addition to working as both a Commercial Analyst and as CFO for a group of International Business Units.

John moved into the world of Shared Services about 10 years ago, running a 1,000 head captive UK Shared Services Centre supporting F&A, IT, Customer Services, Logistics and Facilities.

He finished his time at Pearson as VP Finance Transformation where he helped develop a brand new Finance Target Operating Model, implemented a 500 seat BPO deal with IBM as well as supporting a number of Finance related technology investments. Just prior to his departure, John was leading the establishment of a major near shore captive SSC focused on Reporting, Planning and Forecasting and helping shape Pearson’s approach to the adoption of Robotics in Finance.

John lives in the country North West of London with his wife, Sue, and two daughters, Rebecca and Clare, as well as a manic Black Labrador named Beethoven who provides some much needed male solidarity.

Matthew Coats
Director General Implementation and Coordination and Head of Shared Services, Cabinet Office

Matthew is Director General Implementation and Coordination and has been the Head of Government Shared Services (GSS) since August 2017. GSS is a part of Cabinet Office and is integral to the delivery of the wider cross-government efficiency and transformation strategy. GSS is the government centre of excellence for shared services with responsibility for the delivery of the new government strategy for shared services. The role also includes oversight of the joint venture commercial partnership between Cabinet Office and Sopra Steria which delivers the Standard Operating Platform (SOP) for government HR, procurement, finance and payroll services for 220k people.

Until April 2018, Matthew was the Chief Operating Officer for the Ministry of Justice, leading departmental strategy and transformation, three large delivery bodies, and corporate transactions including HR, Digital and Technology, Estates, and Communication. Matthew joined the MoJ in 2012 as Chief Executive of the Legal Services Commission, where he led the transition to the Legal Aid Agency. He was also the MoJ Social Mobility Champion.

Prior to joining the MoJ Matthew was interim Head of UK Border Force. Matthew’s other roles include Head of Immigration at the UK Border Agency, Strategic Director, Asylum at the Home Office and Head of Secondary Care at the Department of Health, where he was policy lead for emergency care, elective care and diagnostics. He also spent twelve years in the NHS as a hospital manager.

George Connell
Vice President Finance & Data Operations Strategy, Shell and Centre Finance Lead, Shell Business Operations

George is responsible for Shell's global Finance & Data Operations strategy - ensuring that Shell has a sustainable, world-class network of finance operations locations supporting its business activities. He is also the Finance Centre Lead for the Glasgow, UK, Shell Business Operations (SBO) location where he is based.

George graduated in Finance and qualified as a Chartered Management Accountant before gaining an MBA from Glasgow University.

Prior to joining Shell he held various finance and general management roles in organisations including Grand Metropolitan, Avon Cosmetics, Britoil and Whitman Corporation. He joined Shell in 1998 as Finance Manager of the shared services Joint Venture (TASCO) that Shell created with Ernst & Young, and helped to establish the first shared service centre in Glasgow. He has subsequently held various finance and operational roles in Shell’s finance shared services organisation before moving to his current role in Finance & Data Operations.

He is a regular speaker at external shared service events, is a member of the Association of Chartered Certified Accountants shared services advisory council and has recently participated in developing the finance shared services certificate for the Chartered Institute of Management Accountants’ Chartered Global Management Accountant (CGMA) designation. George enjoys spending time with his family - wife Shirley and children Katie and Ryan. His outside interests include watching football, swimming, walking and reading.

Deborah Gregg
Director, Deloitte

Deborah is a Director in the Deloitte Public Sector practice. Deborah has fifteen years’ experience as a consultant specialising in shared services with specific experience in shared services operating models, how public sector organisations can affect changes in ways of working and how those organisations can manage the cultural implications of change. Her experience spans central government departments and arm’s length bodies, local authorities, universities, police, and fire and rescue.

David Harker
Partner, Deloitte

David Harker is a senior partner in the UK public sector Consulting team and leads our Enterprise Applications practice within Technology. David has over 30 years’ experience working in the public sector, including over 20 years as a consultant. After ten years working in senior finance roles in the public sector David moved in to consulting. Prior to joining Deloitte in October 2006, David was an Executive Director of Hedra plc, the public sector consultancy, and before that a partner at IBM which he joined as part of the acquisition of PwC Consulting in 2002. David specialises in strategic partnerships, shared services, enterprise technology and the delivery of major programmes of change in the public sector.

Ed Kiernan
Partner, Deloitte

Ed Kiernan is a Partner at Deloitte and specialises in supporting the public sector in management information, finance systems and technology improvement programmes. Specifically, Ed has worked on large finance & technology transformation projects focusing on improving the quality of management information and reporting.

Ed has led projects at large blue chip organisations and central government departments to define how to implement management information improvement programmes.

Ed has experience in supporting Government through the full programme lifecycle. This includes: requirements gathering, business case and approval, procurement support, vendor selection and then implementation and project management of technology solutions.

David Mader
Chief Strategy Officer for Civilian Sector, Deloitte Federal Consulting

David Mader is currently the Chief Strategy Officer for the Civilian Sector of Deloitte Federal Consulting. He is the former Controller at OMB. He was nominated by President Obama on 13 May 2014 and confirmed by the United States Senate on 17 July 2014. He was designated by the President as Acting Deputy Director for Management for the period June 2015 to November 2015. For two years while at OMB he served as one of the three Federal government Board Members for First Net - the government’s multibillion dollar initiative to establish an integrated nationwide first responder network. Mr. Mader drove the U.S. government-wide initiative for the expansion of administrative shared services across the US government over the past two plus years and initiated numerous policy actions that formalised the approach to expanding the use of shared services. During this time he was the government-wide Shared Services Policy Officer. He previously served as Senior Vice President for Strategy and Organisation at Booz Allen Hamilton, a position held since 2007. From 2004 and 2007, he was a Principal at Booz Allen Hamilton focusing on strategy and organisation. From 2003 to 2004, Mr. Mader was the Managing Director of the Public Sector practice of Sirota Survey Intelligence. Before joining Sirota Survey Intelligence, Mr. Mader held various senior executive positions at the Internal Revenue Service from 1971 to 2003, including Acting Deputy Commissioner, Acting Deputy Commissioner for Modernisation and CIO, Assistant Deputy Commissioner, and Chief for Management and Finance. Mr. Mader received a B.S. from Mount St. Mary’s University. He is the recipient of both the Distinguished and Meritorious Presidential Rank Awards, the Treasury Secretary’s Honor Award and is a Fellow in the National Academy of Public Administration. He was also honoured in 2016 as a FED 100 which recognises significant achievement in advancing technology and innovation in the federal government. In 2018 he was recognised by the Association of Government Accountants with the Distinguished Federal Leadership Award for spearheading key transformational work in shared services.

Peter Moller
European Shared Services and Business Process Outsourcing Advisory Team, Deloitte

Peter leads the European Shared Services and Business Process Outsourcing Advisory Team within Deloitte. Since 1990 he has helped some 60 organisations with shared services, outsourcing and offshoring initiatives and leads a European Team that has worked with over 350 organisations in this space.

He has been quoted on shared services and outsourcing in a number of Management Journals including The Financial Times, The Times, Accountancy Magazine, and CFO Europe and has featured on channels such as CNN Europe and BBC Radio 4. In 2011 Peter was voted into Globalisation Today's first annual 'Powerhouse 25' - the most influential 25 professionals driving the outsourcing industry, and in 2012 he received the IQPC's Shared Services and Outsourcing People's Choice Award for his Personal Contribution to the European SSC/BPO Industry.

Steve McKenna
Director, Finance Business Services, Lloyds Bank

Andrew Parris
Director of Shared Services, Tarmac

Andrew was appointed to the role of Shared Services Director for Lafarge Tarmac (now Tarmac, a CRH Company) in 2014. Whilst also being Chair of the Birmingham and Midlands Shared Services Forum, Andrew regularly speaks on the subject of Shared Services at UK and European events. The 12 years prior to joining the Lafarge Tarmac were spent with National Grid in various Senior Finance roles, principally in business partnering capacities. Andrew originally trained as a chartered accountant with BDO in South Africa and spent three post-qualifying years with PwC in the UK.

In addition to leading a multi-function SSC (HR and Finance) he is also responsible for the Finance Transformation programme. A married man, with three young, energetic kids he enjoys spending time with his family when not working.

Woody Ruane
Director of Finance Operations, John Lewis Partnership

Woody is the Director of Finance Operations in the John Lewis Partnership. He has led the set up and evolution of finance shared services in the Partnership since its inception in 2009; he played a broader leadership role in the multi-functional shared services division as its FD from 2014 to 2017. In 2017 a second transformation programme folded individual operations back into the functional line and created Accounting, Controls and F,P&A centres of excellence.

Prior to this, Woody held senior finance positions at Waitrose and Virgin Retail. He qualified with EY, working in London and Canada. He has 4 children and enjoys cricket and a dram.

Matt Stallard
Director, Deloitte Consuilting

Matt is a director in the UK Technology practice within Consulting focusing on Applications Enabled Business Transformation. Matt’s focus is in the Retail sector and he is the Consulting Lead for Licensed Retail in the UK and also the Digital Innovation Lead within Enterprise Applications. Matt started his career at John Lewis, a leading UK Retailer, where he worked in various functional and project roles across Finance, Supply Chain, Procurement and Buying. Matt has now been at Deloitte for 10 years and has led a number of global transformation programmes enabled by Technology. Matt holds a bachelor degree in Accounting & Economics, an MBA in Retail Studies and is a Qualified Accountant.

Carolyn Williamson
Deputy Chief Executive & Director of Corporate Resources, Hampshire County Council

Carolyn Williamson is Deputy Chief Executive & Director of Corporate Resources for Hampshire County Council and is responsible for the Corporate Services Shared Partnership arrangement covering the County Council, Hampshire Constabulary, Hampshire Fire & Rescue Service, Oxfordshire County Council, London Borough of Hammersmith & Fulham, Royal Borough of Kensington & Chelsea and Westminster City Council which encompasses Finance, HR and Transactional Services to the partners. This is a unique arrangement which operates across the Public Sector with joint governance arrangements and a cost sharing arrangement to underpin the partnership.

Carolyn is the Chief Financial Officer for Hampshire County Council and Hampshire Pension Fund. Carolyn is also responsible for Hampshire County Council’s IT Service and leads on the Digital Strategy implementation for the County Council.

Carolyn is CIPFA (Chartered Institute of Public Finance and Accountancy) qualified, since 1991. Carolyn is Junior Vice President of CIPFA and has been a Member of CIPFA Council since 2013, having held Chairmanship roles on the Audit Committee and Student & Members Board, as well as attending CIPFA Council.


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