Creating trust to drive recovery

The consequences of the COVID-19 pandemic have affected all aspects of business operations, employees, customers, society and even values across the Channel Islands financial services industry.

Lessons have been learnt within the corporate world, including breaking down barriers to collaboration using technology, encouraging innovation, flattening business structures and simplifying decision-making. Trust in colleagues and the community was at the heart of so many of these responses, and creating trust must be the foundation of the islands’ recovery. This article focuses on how those within the islands’ financial service business community can help lead this.


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