Analysis

Learning from the COVID-19 pandemic

The importance of leadership

This has been a unique crisis. No organisation has been unaffected. The response to it has, therefore, commanded the full attention of leadership who have had the entirety of their organisation’s resources to devote to the response

In addition, the government’s unprecedented intervention and support has provided immediate stability, but companies will now need to look to the future.

In early June 2020 we convened a webinar with a variety of private and public sectors to discuss how business can learn from the COVID–19 pandemic. Throughout participants answered poll questions on recent performance and future plans. Here we present selected results together with the essentials of the discussion across:

  • The command structure
  • Strategy and financing
  • Communication and reputation
  • People, place and culture
  • Supply chain
  • The customer
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