Episode 8: Creating moments that matter - how Cloud has transformed the Digital contact centre has been saved
Perspectives
Episode 8: Creating moments that matter - how Cloud has transformed the Digital contact centre
Cloud Speed Podcasts
It’s safe to say Cloud has earned its seat at the table. Once seen as the preserve of the technologists, it is now becoming ever more present in boardroom conversations, with leaders not only looking for a way to respond to the ever changing landscape, but also to drive innovation and sustainable transformation across the enterprise. One area where we have witnessed huge shifts is in the rise of the digital contact centre. Cloud, and the broader ecosystem it enables, presents businesses with a huge opportunity to transform this experience for customers and colleagues alike.
Join us in this episode, as we explore how Cloud has changed traditional contact centre model and what this means for the customer service experience.
Key questions explored in this podcast:
- How has cloud changed the digital contact centre experience?
- Does the application of this experience extend beyond Retail to Operations and Corporate Customers?
- What are some of the most common drivers for contact centre transformation?
- What goes well and what does not?
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Aarti Balakrishnan |
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Richard Small |
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Kishan Pattni |
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Elliot Chapple |
