Perspectives

Episode 15: Experience Analytics: Where does analytics fit into your customer experience?

Cloud Speed Podcasts

As AI and analytics continues to become embedded in everything we do, understanding the impact on business, as well as the wider effect on society, is vital. All organisations have vast amounts of data and analysing it to drive a meaningful experience and value for customers in a compliant way is what we are going to explore in episode 15 and beyond.

Our guests for this episode are Deloitte’s Leon Duffield & Ray Pulapaka, Directors in the AI and Data team.

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Key questions explored in this podcast:

  1. What is the difference between data analytics and data science?
  2. What are some of the use cases where experience analytics (target: customer) can be applied?
  3. Are enterprises truly exploiting the power of data?
  4. How to get on top of data governance to drive the experience for clients / customers?
  5. Where should the skills for data be deployed?
     

Cloud Updates: Complementary reading

Cloud Speed Podcasts

Aarti Balakrishnan
Director

Aarti has over 15 years of experience defining and delivering technology strategies across Financial Services, Retail, Telecoms and Government Departments.

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Ray Pulapaka
Director

Ray is a Director in Deloitte’s AI & Data practice with a background in solution architecture, cloud, data, and analytics. He has over 20 years of experience, across the UK and Australia, in delivering enterprise-scale data solutions for large organisations.

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Satish Natarajan
Senior Manager. AWS EMEA Ambassador, Deloitte

Satish is a Lead Cloud Architect within Deloitte’s Cloud Engineering practice with over 14 years’ experience in the technology industry. Satish has a proven track record of delivering complex cloud based solutions for clients cross industry, incorporating industry best practice and well-architected solutions.

Read more

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