Channel as a Service

Leveraging Digital to deliver an enhanced in-store experience

Channel as a Service (CaaS) is a fast way to spin up a digital in-store experience to drive performance of your store:

  • Creating more dynamic, personalised retail experiences in-store, boosting ROI;
  • Collecting rich customer data to inform future engaging experiences; and
  • Creating opportunities to provide truly multi-channel personalised experiences across e-commerce and in-store.

Using the Oracle Cloud, CaaS works by operating across your existing back-end infrastructure (from CRM, distribution and finance), meaning you can simply plug-in and launch a trial today.

Our templated designs and technical services make it simple to quickly create high impact experiences across your existing stores or pop-ups.

With support from our retail strategists, we can then scale the right retail approach from careful analysis of in-store ROI.

Key contacts

Hannah Lewsley

Hannah Lewsley

Senior Manager

Hannah is a Senior Manager in the Digital Strategy practice, where she works with clients to define and validate strategies to maximise growth and shareholder value in the digital economy. Hannah’s wo... More

James Byles

James Byles


James is a Partner in Deloitte’s Retail Enterprise Application’s practice, responsible for Oracle Retail. He has worked in consultancy for the last 14 years exclusively on Retail System engagements, n... More