Deloitte Managed Services
2 New Street Square
Hugo has over 20 years’ experience in the successful delivery of large scale claims, complaints and process based operations. He specialises in delivering multi-faceted projects across numerous geographies and industries to support complex client challenges.
Hugo has led a range large scale claims and complaints operations including:
- Management of a large scale and long running claims operation for a central government agency. This is an end-to-end operation that involves the processing and handling of complex and sensitive claims and the provision of compensation to affective claimants.
- Rapid delivery of a claims management project for a high profile media client. The scaled delivery involved the full implementation of a claims process within a compressed timescale to help the client respond quickly and effectively and meet its regulatory requirements.