Hugo Morris

Deloitte Managed Services


Hugo Morris

2 New Street Square


United Kingdom


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Hugo has over 20 years’ experience in the successful delivery of large scale claims, complaints and process based operations. He specialises in delivering multi-faceted projects across numerous geographies and industries to support complex client challenges.

Hugo has led a range large scale claims and complaints operations including:

  • Management of a large scale and long running claims operation for a central government agency. This is an end-to-end operation that involves the processing and handling of complex and sensitive claims and the provision of compensation to affective claimants.
  • Rapid delivery of a claims management project for a high profile media client. The scaled delivery involved the full implementation of a claims process within a compressed timescale to help the client respond quickly and effectively and meet its regulatory requirements.
Hugo Morris