Deloitte Managed Services
2 New Street Square
Hugo has over 20 years’ experience in the successful delivery of large scale claims, complaints and process based operations. He additionally has lead numerous large scale and cross border document reviews in the eDiscovery industry. He specialises in delivering multi-faceted projects across numerous geographies and industries to support complex client challenges.
Hugo has led a range large scale claims and complaints operations including:
- Management of a large scale and long running claims operation for a central government agency. This is an end-to-end operation that involves the processing and handling of complex and sensitive claims and the provision of compensation to affective claimants.
- Rapid delivery of a claims management project for a high profile media client. The scaled delivery involved the full implementation of a claims process within a compressed timescale to help the client respond quickly and effectively and meet its regulatory requirements.