People

Scott Wheatley

Consulting

Partner

Scott Wheatley

The New Church

Henry Street

Bath

United Kingdom

BA1 1JR

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Scott leads Deloitte’s Customer Service Transformation and Multichannel programmes in the UK, with over 20 years’ experience in insurance and retail financial services. He has wealth of knowledge of sales and service operations and has been involved in many projects covering customer experience design, target operating model development, business process improvement, deployment of emerging technologies and enterprise-wide cost reduction.

Scott Wheatley