Host: Don Fancher, principal, Deloitte Financial Advisory Services LLP

Presenters: Michael Bondar, Principal, Deloitte Consulting LLP

1 Overview CPE credit | Business Management and Organization

Trust is an intangible descriptive attribute, but it’s at the root of all relationships and can very well be measured. And once the secret to measuring trust is obtained, leaders can better understand the value of their enterprise and take proactive measures to strengthen it. We’ll discuss:

• How trust is earned from a sustained set of actions, capabilities, and values embedded across an entire organization
• Approaches an organization can take to measure its trustworthiness across different operational domains
• Actions for prioritizing and (re)building trust with stakeholders and common pitfalls to avoid