Key takeaways
Host: Mike Danitz, principal, Deloitte Consulting LLP
Presenter: Kort Syverson, principal, Deloitte Consulting LLP
1 Overview CPE credit | Business Management & Organization
A new delivery model, the Center Office, is emerging in response to the need to reimagine the role of GBS and shared services—from “labor arbitrage, back-office, business center” to “strategic transformation partner.” How can your GBS organization make the pivot? What key decisions are needed to enable this transition? We’ll discuss:
- Practical examples of GBS organizations providing meaningful and high-impact customer experiences to internal and external customers
- Role of Global Process Owners in breaking functional silos
- Alternative service delivery models (e.g., integrated third parties)
Meet the speakers
Mike Danitz
Mike Danitz is a Principal in the Finance and Enterprise Performance practice within Deloitte Consulting LLP. He is a leader in helping CFOs and their teams navigate and implement digital solutions across the finance function. His experience within the Technology, Media and Telecommunications sectors includes identifying, designing, and executing finance transformation programs that deliver next generation capabilities to Finance.
Kort Syverson
Kort is a principal in the US Global Business Services practice for Deloitte Consulting LLP. In his role with Deloitte's US member firm, Kort advises leading global companies in all phases of operating model optimization, from strategy to execution. He has more than 13 years of domestic and international consulting experience in a diverse group of industries, countries, and functions, with a special focus on the Americas. He is known for developing Pan-American multi-functional shared services strategies and his ability to perform the subsequent design and implementation.
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