26 Jan.

Outlook 2021: Strengthening resilience and accelerating transformation

Banking & Capital Markets

Tuesday, 11:00 a.m.  ET | 1 hr
Credits offered: CPE Event language: English

Participants will explore what banks need to do now to prepare for a post-pandemic future in 2021 and beyond.


Key takeaways

Host: Mark Shilling, principal, Deloitte & Touche LLP

Presenter: Val Srinivas, research leader, Banking & Capital Markets

1 Overview CPE credit | Specialized Knowledge

COVID-19 is reshaping the global banking industry. Banks will need to bolster their resilience—capital, technology, and talent— as they confront the ongoing challenges from the pandemic in the short term. But looking beyond the pandemic, banks should accelerate their transformation, and change how they change. We’ll discuss:

  • Lessons learned from COVID-19.
  • How banks have built resilience, and how it can be further strengthened across digital customer engagement, operations, technology, finance, talent, and risk.
  • Practical steps firms can take to accelerate their transformation.

Participants will explore what banks need to do now to prepare for a post-pandemic future in 2021 and beyond.

Meet the speakers

Mark Shilling

Mark Shilling

Principal | Deloitte Consulting LLP

Mark is a Deloitte vice chairman and leads the Banking & Capital Markets practice in the US. He is responsible for all industry services, solutions, resources, and ecosystem alliances across Deloitte’s business groups. Previously, he was a member of the US and Global Finance Transformation leadership team focused on delivering and advising on large scale change agenda for the CFO, CRO, and CDO within financial services. Mark has a technology background and brings more than 24 years of experience helping clients deliver large scale/global programs to drive efficiency and effectiveness in areas of cost reduction, operational risk, performance management, asset efficiency, and regulatory reporting.

Val Srinivas

Val Srinivas

Research Leader, Banking & Capital Markets

Val Srinivas is the banking and capital markets research leader at the Deloitte Center for Financial Services. He leads the development of our thought leadership initiatives in the industry, coordinating our various research efforts and helping to differentiate Deloitte in the marketplace. He has more than 20 years of experience in research and marketing strategy.

Dbriefs resources

Tuesday, 26 Jan 2021 11:00 a.m. ET
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