Host: Mark Shilling, principal, Deloitte & Touche LLP
Presenter: Val Srinivas, research leader, Banking & Capital Markets
COVID-19 is reshaping the global banking industry. Banks will need to bolster their resilience—capital, technology, and talent— as they confront the ongoing challenges from the pandemic in the short term. But looking beyond the pandemic, banks should accelerate their transformation, and change how they change. We’ll discuss:
- Lessons learned from COVID-19.
- How banks have built resilience, and how it can be further strengthened across digital customer engagement, operations, technology, finance, talent, and risk.
- Practical steps firms can take to accelerate their transformation.
Participants will explore what banks need to do now to prepare for a post-pandemic future in 2021 and beyond.
Meet the speakers
Mark is a Deloitte vice chairman and leads the Banking & Capital Markets practice in the US. He is responsible for all industry services, solutions, resources, and ecosystem alliances across Deloitte’s business groups. Previously, he was a member of the US and Global Finance Transformation leadership team focused on delivering and advising on large scale change agenda for the CFO, CRO, and CDO within financial services. Mark has a technology background and brings more than 24 years of experience helping clients deliver large scale/global programs to drive efficiency and effectiveness in areas of cost reduction, operational risk, performance management, asset efficiency, and regulatory reporting.
Val Srinivas is the banking and capital markets research leader at the Deloitte Center for Financial Services. He leads the development of our thought leadership initiatives in the industry, coordinating our various research efforts and helping to differentiate Deloitte in the marketplace. He has more than 20 years of experience in research and marketing strategy.