Host: Karl Hersch, principal, Deloitte Consulting LLP
Presenters: Sam Friedman, Insurance research leader, Deloitte Services LP
Cindy MacFarlane, managing director, Deloitte Consulting LLP
Dj De Ray, managing director, Deloitte Consulting LLP
Namrata Sharma, Insurance research manager, Deloitte SVCS India Pvt Ltd.
Insurance companies can improve data management across the enterprise to drive innovation and generate profitable growth, from underwriting and pricing to claims and fraud detection, as well as product design, customer segmentation, and distribution strategies. With insights for both leaders on the tech side, such as Chief Data Officers (CDOs), Chief Information Officers (CIOs), and Chief Technology Officers (CTOs) , as well as line-of-business heads and executives who lead key functions impacted by data. We’ll discuss:
- Identifying three stages of data analytics maturity
- Overcoming common technical and organizational roadblocks
- Transforming data from an infrastructure expense to a differentiating strategic asset
Meet the speakers
Karl is Deloitte’s US Insurance Leader responsible for leading the firm’s overall insurance sector strategy, bringing the firm’s practice areas together to serve Deloitte’s portfolio of insurance clients. Throughout his 30-year career, Karl has served the financial services and insurance industries extensively, providing him with a well-rounded understanding of the most complex and critical issues clients face. Karl has experience working across Deloitte’s Audit, Advisory and Consulting businesses, enabling him to bring Deloitte’s best to our clients. He served as the Insurance Finance Transformation practice leader and the FSI Enterprise Performance practice leader. Karl’s vision as the US Insurance Leader is to inspire our clients and professionals to recognize the remarkable purpose-driven impact the insurance sector has on society through personal and commercial risk management, security and safety services and products, and on long-term wealth creation and preservation.
Namrata is a research and insights manager for insurance at the Deloitte Center for Financial Services. Prior to joining Deloitte in November 2021, she had 15 years of research and due diligence experience in investment banking, credit analysis, and asset management with major financial services firms, and launched her own B2C startup. Namrata has used her strong data analytics experience to generate actionable insights in mergers and acquisitions, rating transition matrix, portfolio optimization and grass-root level business execution. As part of Deloitte’s research team, she specially enjoys crafting data-driven graphical roadmaps/frameworks for future looking thought-ware.
Cindy MacFarlane is a managing director at Deloitte Consulting LLP, leading Deloitte’s Insurance AI, Data Engineering, and Data Operations practice. She has over 24 years of experience across property-casualty and group life and health insurance, advising insurers in how to establish and execute data modernization programs involving cloud, AI, governance, master data management, analytics, and data DevOps implementations.
Sam is the insurance research leader at the Deloitte Center for Financial Services, putting his journalistic skills and three decades of industry experience to good use analyzing the latest trends and identifying the major challenges confronting the property-casualty and life insurance industries. Sam joined Deloitte in October 2010 after 29 years at National Underwriter P&C, where he served as editor-in-chief.
Dj De Ray
DJ is a Digital Transformation Executive with over 25 years of experience setting up Transformed Global Operations that have yielded $1+ Bn in signed-off business impact for his clients. As a Managing Director in Deloitte, he focuses on bringing together DataOps, Automation, AI/ML, and Analytics, in service of ambitious, high-RoI client transformation journeys. From early in life, DJ has seen disproportionate success from the application of the philosophy of 'bringing together': people, experiences, perspectives, agendas, technical-disciplines, cross-industry best-practices, client stakeholder groups and budgets, and widely spread internal capabilities and expertise. He has therefore intentionally cultivated a stubbornly cross-industry and cross-service-line career, having led teams and owned P&Ls across Marketing, Operations, Quality, Analytics & Business Intelligence, and Revenue Growth. Specifically to develop as wide a lens as possible of RoI positive transformation opportunities, funding mechanisms, success levers, and behaviors. An ardent believer in the value of being able to count things, big-picture design thinking, and metric-driven success-measurement, he aligns very cosely with Deloitte's values, and the company's focus on DEI and ESG. Of Indian descent, DJ grew up in Latin America, and returned to India later in life to complete his higher education. He has never lived in any one place for longer than 7 years at a stretch since he was born(!), and has lived and worked in India, Australia, Europe, and the US. Currently a resident of Atlanta, DJ remains endlessly excited and passionate about the work he does, every single day.