Host: Anthony Waelter, partner, Deloitte & Touche LLP
Consumers are living through a collectively anxious moment, caught between personal health and safety and financial well-being. What is the interplay between the two as drivers of consumer behavior and purchase decisions? We’ll discuss:
- An overview of consumer sentiment, behavior trends, and inflection points.
- A data-driven approach to understanding consumer spending patterns through credit card and other observable data.
- Practical insights into the recovery of the automotive, consumer products, retail, wholesale & distribution, and transportation, hospitality & services sectors.
Meet the speakers
Anthony is a partner in Risk & Financial Advisory within Deloitte & Touche LLP. He currently serves as both the US Consumer Industry Leader and Advisory Consumer Industry Leader. Previously, he led Advisory’s Finance Transformation practice and is a former member of Deloitte’s cross-business Finance Transformation leadership team. With nearly 30 years providing finance transformation services to multinational clients in the consumer products, manufacturing, transportation, retail and distribution sectors, he focuses on assisting clients with transformational projects involving the development and/or evaluation of finance operations and programs designed to improve financial integrity, compliance and operational effectiveness and efficiency. He’s a thought leader and has co-authored several pieces on the evolving role of the controller. Across Deloitte, he is known for teaming & inclusiveness, driving collaboration in industry transformation efforts, and leading Finance Transformation integrated market offerings.
Jeff Simpson is a principal in the Retail practice and leads the Deloitte Center for Consumer Insight, which specializes in understanding how consumer behaviors are changing by analyzing hundreds of billions of dollars of consumer spending, location, and primary research data. Simpson specializes in marketing, CRM, and loyalty work, and has designed and launched several large loyalty programs besides serving as the chief marketing officer at a variety of large retailers. He has market eminence as a thought leader in analytics, customer & marketing strategy, loyalty, and database marketing.
Steve is the managing director of Deloitte's Consumer Industry Center, Deloitte Services LP. He leads a team that conducts research to uncover new ways of thinking, working, and leading within the consumer industry through data and evidence driven analysis. With nearly 20 years of experience within consulting and high tech, Steve is especially interested in the intersection of technology, consumers, and business. He is focused on how industry leaders can deliver better results and the strategies organizations use to adapt to accelerating change.