Kirsty is a partner in Deloitte Digital’s Customer Strategy and Experience Design practice. She leads the firm's Experience Measurement and Trust capability, creating a tangible framework to help organisations identify and address trust factors to improve engagement, performance, cost, revenue and outcomes.
Prior to returning to Australia in 2017, Kirsty spent over 15 years focussed on strategy and transformation consulting in the public, private, and academic sectors in the United States. During this period, she built the Deloitte’s Customer capability in the U.S. Federal sector.
Kirsty is primarily focussed on Education and the public sector, she is passionate about Australia’s Education potential, and helping the Australian government become the most trusted in the world, with a formula for improving performance and citizen outcomes.