Dave Kuder leads Deloitte’s US AI Insights & Engagement market offering with a focus on sales enablement. Kuder spent the majority of his 20-year career driving claims and underwriting operational effectiveness in the insurance industry before taking on a cross-sector role driving artificial intelligence and conversational AI-enabled transformation efforts. Aside from AI and insights, his focus is on performance improvement and operating model design across all aspects of front office and back office operations including predictive analytics and strategic pricing, intelligent automation, and customer experience. He speaks and writes often on these topics at numerous trade and professional organizations and in a variety of publications. Kuder holds a BS in electrical engineering from Kettering University and an MBA from UNC–Chapel Hill. Connect with him on LinkedIn at www.linkedin.com/in/dave-kuder-103190/.