Richard McLaughlin is the Power & Utilities Digital practice leader at Deloitte Consulting LLP, leading multiple large multiservice utility consulting engagements. With over 30 years of broad utility experience, he has specialized in the delivery of business and technology enterprise transformation programmes for power & utility clients with a focus on customer transformation solutions. His key areas of expertise include consulting on strategy design and execution; design and implementation of CIS solutions; project quality assessments; and a variety of other special projects. McLaughlin has provided management and IT consulting services for a wide variety of clients, including multiple Fortune 500 energy clients. He also teaches and mentors program and project management methodologies for large and complex IT projects.