Deepak is a managing director in Deloitte Consulting LLP’s Technology, Media, and Telecommunications (TMT) practice. He has more than 15 years of experience in high tech industry. Deepak enables leadership to define and drive enterprise transformations towards customer led business models in the anything as a service/internet of things space. He has helped clients in their Customer Success (CS) and digital transformations. He is an advisor to chief customer officers, vice presidents of Customer Success, chief marketing officers, and leaders of Services and Support in large organizations. He is a key speaker on Customer Success and has published thought leadership articles on CS, digital transformations, support experience, networking, business innovation, brand strategy, cloud, and wireless technologies.