Press releases

Deloitte Launches New Child Support Case Management Offering Built on the Salesforce Platform

Washington, DC | July 10, 2019

Key takeaways

  • Deloitte announced today a next generation Software as a Service (SaaS) platform for Child Support Case Management systems.
  • This solution is built on the Salesforce Platform, combined with deep functional capabilities drawn from Deloitte’s 35 years of child support system implementation experience.
  • The Deloitte child support platform has a modern user experience that includes a mobile platform that allows offline access to the caseworker’s caseload.
  • Child support agencies can also create customer service portals that provide families and partners with direct access to their case, allowing them to see order information, make payments and upload documents.

Why it matters

Many states' legacy information technology systems are unable to accommodate new digital collaboration models and applications; and can be difficult to update to serve new family structures.

To address these and other issues, Deloitte developed a cloud-based platform to allow states to better manage support orders and engage, reward and enforce productive behaviors. Additionally, the solution provides a data-driven process to support related federal performance incentive programs to help ensure budgets comply with federal funding requirements.

Media contact:

Megan Doern
Public Relations
Deloitte Services LP
+1 571 858 1990


The features that are available in this out-of-the-box Salesforce cloud platform provides immediate value to child support agencies, transforming their legacy systems into modern digital solutions. Benefits of HHS NextGen for Child Support powered by a Salesforce cloud platform include:

More time on value-added work

More adaptable to policy changes

Increased employee morale and productivity

Data-driven decision making

Enhance customer service and outcomes

Collaborative services coordination

Lower systems maintenance cost

Enhanced audit trail

Operational savings

Increase collections

Child support agencies across the country are looking to modernize costly aging systems in an incremental fashion. Through this solution built on the Salesforce platform, we can provide child support agencies with a cloud-based application already configured with packaged functional components. Coupled with our extensive experience of implementing child support systems, we can help agencies improve their performance, which means better outcomes for families.

— John White, principal, Deloitte Consulting LLP, and Child Support offering leader

The Salesforce platform allows government agencies to rapidly and easily deploy tailored solutions to help address their mission," said. "We are excited to work with Deloitte to provide this platform for child support agencies, so they can then spend more time and resources focusing on improving outcomes of the children being served.

— Casey Coleman, senior vice president, Global Government Industry, Salesforce

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About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90 percent of the Fortune 500® and more than 5,000 private and middle market companies. Our people work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthy society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte's approximately 286,000 people make an impact that matters at

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