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Deloitte Report Reveals Insights into What It Takes for CEOs to Meet the Challenges of Today in a Relentless Marketplace

Global CEOs reveal intimate insights on the skills they need to meet the demands of their positions and invest in disruptive innovations

NEW YORK, Oct. 25, 2017 — A new report released today by Deloitte Insights reveals intimate insights on what it takes for global CEOs to meet the challenges of today’s relentless market pressures and succeed as a leader.

“Can CEOs be Un-Disruptable?” identifies and explores five characteristics leaders should consider embracing and nurturing to respond to the dynamics of disruption. The report is based on interviews with 24 CEOs from high-performing global organizations in banking, pharmaceuticals, technology, natural resources, food processing, health care delivery, retail and manufacturing. It includes deeper insights into the elements of these characteristics and examples of the successes and failures of real-life top executives who have embraced and embodied un-disruptable qualities, such as:

  • Ambidexterity: Cultivates the tension between exploitation and exploration, focusing simultaneously on the present as well as on the riskier future to leverage and maximize opportunities on the pathway to new pursuits.
  • Emotional fortitude: An ability to combine a sober assessment of potential risks and roadblocks with the fearlessness to pursue lofty visions.
  • A beginner’s mindset: The ability to derive confidence from the naiveté that comes from curiosity rather than from the certainty that comes from experience.
  • Mastery of disruptive jujitsu: An ability to recognize and “hijack” disruptive elements to develop a competitive advantage.
  • An obsession with end-user ethnography: Devotion to the end-to-end customer experience.

“The pressure on today’s CEOs is undeniable,” said Benjamin Finzi, Deloitte Services LP, and managing director of Deloitte’s CEO Program. “Investors, stakeholders, consumers and partners expect executive leaders to navigate rapidly changing and often unpredictable market conditions. Leaders are expected to demonstrate clear vision, embrace technology innovation, foster brand loyalty, foresee and manage conflict, and inspire teams across the organization — all while delivering consistent growth. To succeed requires a highly specialized set of skills.”

Deloitte’s CEO Program researched and developed “Can CEOs be Un-Disruptable?” The program counsels and coaches senior executives to help design the personal “architectural” plan for the success of individual CEOs throughout their tenure in the C-suite. Plans include guidance to elevate relationships between CEOs and their management teams, and support the strategic agenda of CEOs for their organizations in times of disruption and transformation.

“Historically, the role of the CEO has been to shield and protect the organization from outside upheavals — but today, every organization is adapting to a never-ending cycle of environmental pressures, each of which disrupts some portion of the business system,” said Mark Lipton, Ph.D., Mark Lipton, research strategy lead and independent senior advisor, CEO Program, Deloitte Services LP. “Being resilient to that disruption — and understanding how to turn it into market opportunity — will be essential to any organization’s long-term success.”

Read the full report: Can CEOs be un-disruptable?.

Deloitte’s CEO Program is dedicated to shaping the long-term success of CEOs and the organizations they lead. The role of the CEO exists at the intersection of the external environment and the internal organization. In today’s disruptive marketplace, CEOs have learned that they can no longer shield their organizations from ambiguity. The CEO Program offers unique insight and immersive experiences to help CEOs conquer a new leadership imperative: to embrace ambiguity as a means to survival and growth, while also defining and articulating a clear vision to mobilize and unify the organization. Explore more at

Deloitte Insights publishes original articles, reports, and periodicals to advance the conversation on a broad spectrum of topics of interest to executives and government leaders. Explore more at

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to deliver measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society.

Media contact:

Steven Thai
Public Relations
Deloitte Services LP
+1 202 699 0277

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