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Deloitte AI Institute, US Chamber of Commerce Report Highlights How Public Policy Can Enable Trustworthy AI

Report underscores the importance of responsible development of AI systems and how the private and public sectors can work together to help the United States become the global leader in trustworthy AI.

NEW YORK, July 20, 2021 — The Deloitte AI Institute™ and the U.S. Chamber of Commerce’s Technology Engagement Center today unveiled new research that addresses how public policies can advance the responsible development of artificial intelligence (AI) systems to help ensure that the United States continues to be the global leader in AI.

The report, “Trustworthy AI Innovation and Investments,” examines how industry and government can collaborate to help ensure that the benefits of AI are fully realized, that concerns over its risks do not dampen innovation, and that the United States can lead globally in trustworthy AI.

AI benefits fuel increased trust

The report found that trust in AI systems could increase as consumers see personal benefit from the adoption of AI technologies.

  • Sixty-five percent of survey respondents noted that consumers would gain confidence in AI as the pace of discovery of new medicines, materials and other technologies accelerated stemming from AI.
  • Fifty-six percent of respondents indicated that consumers would gain trust as AI helped increase their productivity and helped them improve the speed of decision-making.

Similarly, the survey found that workers could become more confident in using and working alongside AI systems as it improved their day-to-day work experience, increased job safety, and lead to a more productive workplace. Worker confidence and trust in AI systems is critically important as AI innovation advances in the Age of With™, where humans work side-by-side with machines.

  • More than 75% of respondents cited the creation of new types of work, especially occupations focused on creating, managing and maintaining AI systems.
  • More than 50% of respondents suggested workers might see increased wages or improved working conditions made available by AI systems.

Solutions to enable AI trustworthiness

Survey respondents were confident about the ability of federal government to influence the direction of AI innovation toward greater trustworthiness.

  • They were also positive about the impact government investment could have in accelerating growth in the AI marketplace.
  • Eighty-nine percent of respondents want to see greater government investment generally in AI technologies, in alignment with recent recommendations from the National Security Commission on Artificial Intelligence and Congressional leaders.

The full report is available online.

“AI has unlocked tremendous social and economic opportunities for organizations and society at large. A trustworthy AI approach is critical to fuel continued innovation, mitigate risks associated with AI and inspire confidence and trust in AI systems,” said Beena Ammanath, executive director of the Deloitte AI Institute, Deloitte Consulting LLP. “Building a thriving AI-enabled economy requires collaboration between the private and public sectors, along with public policies that support the trustworthy and ethical development of AI solutions.”

“Artificial intelligence has the potential to further revolutionize entire industry sectors and provide substantial economic and social benefits to American workers and consumers,” said David Hirschmann, president and CEO of the U.S. Chamber Technology Engagement Center (C_TEC). “The U.S. Chamber has long advocated for the United States to pursue responsible and commonsense policy solutions to effectively and responsibly harness the benefits of AI. This report gives a roadmap for policymakers to pursue those solutions and ensure the United States remains a global leader in AI.”

To better understand the opportunities and risks to trustworthy AI and to identify potential public policy solutions to help promote the development of trustworthy AI, the U.S. Chamber of Commerce and the Deloitte AI Institute surveyed 250 respondents who work for organizations across a wide range of industries based in or operating in the United States. Nearly half of the respondents held C-level or equivalent leadership roles.

The Deloitte AI Institute supports the positive growth and development of AI through engaged conversations and innovative research. It also focuses on building ecosystem relationships that help advance human-machine collaboration in the Age of With, a world where humans work side-by-side with machines.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact at www.deloitte.com.

About the U.S. Chamber Technology Engagement Center

Our nation’s future economic success, growth, and competitiveness depends on a thriving and innovative technology sector. Every company is a tech company and data-driven innovation is the foundation of businesses across the country. The Chamber Technology Engagement Center (C_TEC) tells the story of technology’s role in our economy and advocates for rational policy solutions that drive economic growth, spur innovation, and create jobs.

The U.S. Chamber of Commerce is the world’s largest business organization representing companies of all sizes across every sector of the economy. Our members range from the small businesses and local chambers of commerce that line the Main Streets of America to leading industry associations and large corporations.

Media Contacts:

Melissa Neumann
Public Relations
Deloitte Services LP
+1 408 666 1946

Tim Doyle
Vice President, Communications
U.S. Chamber of Commerce
+ 1 202 463 5682

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