Deloitte Continues to Revolutionize Patient Services by Expanding the Ecosystem for ConvergeHEALTH Patient Connect™
Additions to Patient Connect product include prepackaged integrations to DocuSign, Five9 and zPaper
Boston, July 12, 2017 — Deloitte continues to enhance ConvergeHEALTH Patient Connect™, its industry leading product designed to streamline and improve engagement and interactions for patient services professionals at pharmaceutical, medical device and hub vendors. Deloitte is announcing prepackaged integrations of DocuSign electronic signature and workflow, Five9 Advanced Computer Telephony Integration (CTI) and zPaper document automation with force.com to the Patient Connect product.
“Change continues to drive opportunity in the health care ecosystem and as a result, life sciences organizations are continuing their drive toward new customer-centered patient engagement for improved patient outcomes,” said Chris Zant, principal, Deloitte Consulting LLP and Patient Connect platform leader. “This expansion of the already robust capabilities of the Patient Connect product enables our clients to improve e-verification workflows, leverage better contact center telephony integration and drive efficient document automation.”
By enabling the automation of signature workflows through DocuSign, care givers and patients have the ability to sign documents electronically while enabling the life sciences organization to eliminate fax workflows from the organization. This supports the collection of consent, benefits and insurance verification, and prescription submission while providing a digital audit trail that is more secure than paper-based interactions.
"We are excited to bring the power of DocuSign’s digital platform and eSignatures to Patient Connect,” explained Ellen Reilly, general manager, DocuSign, health care life sciences business. “It will help Deloitte offer a best-in-class user experience, and dramatically reduce the cost and time required of health care providers and patients – all while maintaining privacy and integrity throughout the process.”
Patient Connect now delivers “CTI out of the box” with Five9’s advanced cloud CTI capabilities, allowing life sciences companies to successfully connect patients to the right care agent with all relevant historical information to provide the care team with a holistic whole patient view. In turn, this creates a more personalized omni-channel experience throughout the patient’s health journey.
“With Patient Connect, Deloitte is empowering its life sciences clients to put the patient at the center of the health care ecosystem. By leveraging Five9 for powerful telephony and cloud contact center capabilities, health care providers and customer service agents will have the necessary context and tools to provide more personalized care, taking into account a patient’s previous treatments, medical history and earlier interactions,” said Mike Burkland, president and CEO, Five9. “Our approach to omni-channel customer experiences applies to all industries, including health care. Together with Deloitte, Five9 is helping health care providers deepen patient relationships and offer more personalized care throughout each customer touchpoint.”
Patient Connect now integrates with zPaper to automate all aspects of the document process. Out of the box, this integration enables the generation and capture of documents and the ability to dynamically send and receive files from multiple channels. The integration facilitates the document intake process by simplifying queues and workflows and providing a toolset to efficiently triage incoming documentation in patient services organizations.
"We are excited about working with Deloitte and our integration with Patient Connect, as it furthers our mutual commitment to accelerate health care and help improve patient outcomes for our clients in the life sciences sector,” said Eric Stephens, founder and CTO, zPaper. “With Patient Connect and zPaper, agents and case managers in a patient services call center can be relieved of the clerical burdens around document management to focus on their primary functions to assist patients."
“These product enhancements help clients provide care coordinators, patients, health care providers, and support coordinators with patient-specific journeys that can improve engagement and enable improved patient outcomes” said Ryan Myers, principal and patient services leader, Deloitte Consulting LLP.
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to deliver measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society.
DocuSign® is changing how business gets done by empowering anyone to send, sign and manage agreements anytime, anywhere, on any device with trust and confidence. For more information, visit www.docusign.com, call +1 877 720 2040, or follow us on Twitter, LinkedIn and Facebook.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over 3 billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
zPaper™ provides a highly customizable document automation solution for Salesforce. The zPaper platform streamlines the business processes around the creation, capture, and delivery of documents and utilizes multiple channels including fax, email, scan, mobile and postal. zPaper manages tens of millions of pages for clients in health care, life sciences, finance and insurance sectors. For more information, visit www.zpaper.com.