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Deloitte Digital Selected for 2021 Salesforce Partner Innovation Award in Cloud Solution Awards’ Service Cloud category

Award recognizes consulting work for Kentucky’s Department for Public Health and Cabinet for Health and Family Services response to COVID-19

NEW YORK, October 27th, 2021—Deloitte Digital today announced that it has been named a recipient of the Salesforce Partner Innovation Award in the Cloud Solution: Service Cloud category. The award focused on Deloitte Digital’s steadfast leadership within the Salesforce ecosystem due to its work to streamline information sharing and contain the spread of COVID-19 in Kentucky.

“These awards recognize Deloitte Digital’s demonstrated excellence in innovating solutions for its clients and we’re thrilled to continue our long-standing with Salesforce,” said Mohan Kumar, managing director, Deloitte Consulting LLP. “In an ever-shifting pandemic landscape, our work with the Kentucky Department for Public Health (DPH) and the Cabinet for Health and Family Services (CHFS) played a critical role in the commonwealth’s COVID-19 response, resulting in lives saved.”

Deloitte Digital was selected as the consulting winner in the Cloud Solution Awards’ Service Cloud category for work with DPH and CHFS in response to the COVID-19 pandemic. Together these organizations were met with the challenge of conducting disease investigation and contact tracing for its citizens in a timely manner, while ensuring citizens had all needs met with the necessary resources.

Prior to the COVID-19 pandemic, local health departments (LHDs) across Kentucky utilized inconsistent and disparate contact tracing methods, reducing the ability to effectively trace the spread of the disease and communicate risk as the global pandemic evolved. A centralized Salesforce-based case management system built upon Deloitte’s GovConnect platform—a modular platform that streamlines and modernizes the way residents, workers, providers, regulators and businesses use and provide government services — is now utilized by disease investigators and contact tracers to gather required COVID-19 information for reporting. Further, a contact tracing workflow guides contact tracers to gather required information for citizens potentially exposed to COVID-19.

A contact tracing integration with Salesforce Marketing Cloud now also enables citizens to sign up for an automated SMS service to complete daily COVID-19 symptom follow-ups on their own accord, and bi-directional data exchange with the state’s National Electronic Disease Surveillance System (NEDSS) allows COVID-19 data to be in sync between the two systems on a near real-time basis.

This solution continues to be critical in helping public health officials and health care providers contain the spread of COVID-19, protecting the lives of citizens of the commonwealth amidst the ongoing pandemic. The system helped with successful public health interventions with Kentuckians that were potentially exposed to COVID-19 or who contracted the virus. These interventions resulted in prevention of spread of infection to thousands of Kentuckians; enabled the commonwealth to help save lives, and prevented hospitalizations, thereby securing millions of dollars in hospital cost-savings and saving prospective patients countless dollars they would have otherwise owed for insurance copayments and deductibles.

Deloitte Digital helps companies create new growth by elevating the human experience—with connected ideas, technology and talent. Our ambition is to make the best customer-oriented organizations in the world. Alongside all of Deloitte, we foster the connections necessary to shape a better future for our clients, our culture, our society and our planet. Visit or follow Deloitte Digital on LinkedIn or Twitter to learn more.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 345,000 people worldwide connect for impact at


Patty Bloom
Public Relations
Deloitte Services LP
+1 312 371 9647

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