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Deloitte Digital's Care Connect Helps Transform Patient Centered Experience

New accelerator designed to address major changes driving patient behavior and help Providers adopt customer service mindset

San Francisco, Feb. 21, 2017 — Deloitte Consulting LLP’s Deloitte Digital today announced the release of Care Connect, an accelerator for health care providers built on Salesforce Health Cloud. Care Connect incorporates provider-specific user interfaces and use cases, and is designed to address specific challenges and shortcomings of patient engagement, focusing on the end-to-end interaction across the patient journey. Deloitte offers more than 60 discrete solution capabilities across the entire patient lifecycle to support provider sector requirements.

To be competitive today, health care providers should proactively engage their patients by adopting a customer service mindset, from appointment scheduling to timely access to billing information. Deloitte Digital’s Care Connect helps to make patient-centered care a reality by providing a robust solution to digital patient engagement. It is designed to help hospitals and health systems to acquire more patients, retain existing patients and improve care outcomes, which can result in significant opportunities to increase revenue and potentially reduce costs. With Care Connect, Deloitte Digital helps providers proactively engage their patients.

“These new capabilities go beyond standard out-of-the-box functionality to act as a catalyst for operational readiness and revenue improvement,” said Quinn Solomon, principal, Deloitte Consulting LLP and Deloitte Digital Care Connect leader. “Care Connect provides the needed transparency and functionality to deliver the most effective patient-centered experiences.”

Deloitte Digital and Salesforce are leaders in supporting health care providers in their mission to interact with patients in an effective way that drives both better patient services and improved health outcomes.

Additional potential benefits of Deloitte Digital’s Care Connect solution include:

  • Increased scalability
  • Reduced operation costs
  • Improved patient acquisition
  • Reduced patient churn
  • Improved care outcomes
  • Refined strategic direction
  • Improved agility

Deloitte Digital’s Care Connect is designed to empower patients and help providers reimagine their digital patient care platform.

“We are thrilled that Deloitte Digital has teamed with Salesforce to help health care providers connect with their patients in entirely new ways,” said Don Lynch, SVP, worldwide alliances, Salesforce. “Our customers benefit from valued collaborations with organizations like Deloitte Digital and their demonstrated industry experience.”

About Deloitte Digital

Deloitte Digital has created a new model for a new age — a creative digital consultancy. That means bringing together all the creative and technology capabilities, business acumen and industry insight needed to help transform our clients’ businesses with digital. With Deloitte Digital’s end-to-end capabilities, clients bring us their greatest ambitions, knowing we’ve got what it takes to bring new business visions to life. Let us show you how we do it. Visit www.deloittedigital.com or follow us on Twitter @DeloitteDigi_US or @DeloitteDigital.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to deliver measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to make their most challenging business decisions with confidence, and help lead the way toward a stronger economy and a healthy society.

About Salesforce Health Cloud

Salesforce Health Cloud is a patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences and data from the EHR and other systems. Teams are able to work smarter across entire patient and member groups to provide insightful care faster.

Global Salesforce Alliance

The alliance with Salesforce helps Deloitte Digital meet the emerging needs of its clients by providing multinational and international companies with social and mobile cloud computing technologies. Global Salesforce delivery capability is available through the Deloitte Touche Tohmatsu Limited network of member firms, including practices in more than 30 countries.

From first contact to final delivery, our global teams are equipped to use Salesforce’s social, CRM and mobile technologies to improve the way your customers work, play and communicate.

Media contact:

Heather Graubard
Public Relations
Deloitte Digital
Deloitte Consulting LLP
+1 206 214 8698

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