Press releases

Deloitte Extends ServiceNow® Alliance to Transform IT Service Delivery for Government Agencies

OperateEdge™ powered by ServiceNow® helps leaders predict and resolve issues, accelerate service delivery and improve overall system health

WASHINGTON, Oct. 8, 2021 — Deloitte announced the expansion of its ServiceNow® collaboration to deliver a breakthrough, new version of its IT operations platform, OperateEdge™.

OperateEdge is Deloitte’s operate services delivery platform that integrates with client application infrastructure and existing IT Service Management tools to drive additional insight and automation into all activities associated with effectively managing enterprise technology operations.

The new version of OperateEdge called ‘OperateEdge powered by ServiceNow’ brings together the capabilities of OperateEdge with ServiceNow capabilities, including IT service and operations management, artificial intelligence and machine learning, to deliver extended insights and predictive service management capabilities to business and technology teams supporting critical missions.

OperateEdge powered by ServiceNow works with new and existing ServiceNow deployments, empowering even the largest and most complex government organizations with proactive, real-time and persona-based insights into all of their IT service delivery efforts.

“OperateEdge powered by ServiceNow brings together Deloitte’s extensive experience with the power of the Now Platform® to help our clients drive change in their IT operations at scale, speed and with insight, while accelerating and maximizing the value of their investment,” said Sam Kapreilian, principal, Deloitte Consulting LLP, and operate marketplace leader for Deloitte’s government and public services (GPS) practice. “We see OperateEdge powered by ServiceNow as the new leading standard for IT operations management across government. The solution’s goal is a holistic view across operations to help identify, predict and clear service backlogs; gain new enterprise-wide insights; improve quality; and increase system uptime. This helps clients meet their needs for higher productivity and an enhanced customer experience through leading practices and automation.”

OperateEdge powered by ServiceNow incorporates Deloitte’s 25 years of service delivery experience, spanning more than 10,000 government projects in machine learning models, content and extensions to the Now Platform that empower customers to accelerate the transformation to predictive, prescriptive and self-healing IT operations.

“Deloitte’s vision and the OperateEdge powered by ServiceNow solution is a perfect example of ecosystem innovation delivering increased value to the market. As our Global Elite Partner, Deloitte brings its proven approach and extensive public sector experience to help our mutual customers achieve more, leveraging advanced artificial intelligence and machine learning capabilities of the Now Platform. We see this as a very compelling and unique solution that amplifies and extends the full power of ServiceNow across its IT and business operations,” said Jeff Hausman, senior vice president for IT operations management, IT asset management, security and risk for ServiceNow.

OperateEdge powered by ServiceNow offers:

  • Full, 360-degree operate view: Provides a single, holistic view of a client’s IT infrastructure system, allowing executives, managers and system administrators to oversee their organization’s entire suite of operations on a single screen within ServiceNow.
  • Artificial intelligence and machine learning (AI/ML): Leverages ServiceNow AI/ML capability and Deloitte’s IT service delivery experience to provide predictive insights and advanced analytics and enable system-wide insights and automations, including self-healing.
  • Integrated architecture built for government: Based on flexible ServiceNow architecture, securely integrated and configured to be easily deployed to support any packaged or custom business application and/or leading DevSecOps tool.
  • Human-centered design: Delivers pre-configured, user-friendly dashboards natively in ServiceNow to customize the unique needs of each end-user persona.
  • Cloud ready: Securely runs in the cloud or on a client’s enterprise network.

For more information about Deloitte’s OperateEdge powered by ServiceNow platform.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500, 100’s of government organizations, and more than 7,000 private companies. Our people come together for the greater good and work across governments and industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 345,000 people worldwide connect for impact at


Daniel Jacobs
Public Relations
Deloitte Services LP
+1 703 340 3625

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