Press releases

Deloitte Launches AIOPS.D: New Business Enables Autonomous Business Operations

AI-fueled business platform to autonomously execute and manage core business processes enabling organizations to deliver tomorrow’s future of work — today

New York, March 1, 2022

Key takeaways

  • Deloitte’s AIOPS.D business offers an AI-fueled, plug-and-play modular microservices platform to help clients autonomously run core business processes across a wide range of functions, including procurement, finance and supply chain.
  • This new offering allows clients to focus on high-value processes while Deloitte utilizes autonomous processes to run major business functions, shaping the “future of work.”
  •  Autonomous operations harness the power of humans working with machines, elevating the human experience in the Age of With™.
  • The platform leverages Deloitte’s ecosystem collaborators and deep domain and industry experience to help enable organizations to achieve highly intelligent, resilient and autonomous operations in weeks, not months or years.
  • AIOPS.D is highly standardized, yet configurable to the specific needs of each organization. Built on Deloitte’s CortexAI platform, AIOPS.D can help clients quickly jumpstart AI adoption.

Why this matters

AIOPS.D is a first-of-its-kind business and subscription offering designed to help clients quickly and easily implement AI-fueled autonomous business processes across industries and functions. Organizations are increasingly turning to microservices to quickly build, test and deploy cloud-native applications. AIOPS.D delivers a microservices platform and subscription-based managed services offering, combined with deep domain experience from Deloitte and its ecosystem collaborators to help these organizations deploy full-service enterprise AI applications at scale. With AIOPS.D, organizations can drive efficiency and capitalize on human and machine collaboration to create value and meaning through work.

The AIOPS.D offering helps address several key challenges that clients face, including:

  • Enabling autonomous business process operations.
  • Accelerating time to deployment for autonomous business processes.
  • Solving for the scarcity of marketplace talent via automation.
  • Reducing total business process costs.
  • Injecting real-time insights into the organization by augmenting existing ERP systems with new intelligent applications.
  • Elevating the human experience with touchless transactions, managing the business by exception with digital workflows, and bringing work to people, not people to work.

Key quotes

We are excited to introduce AIOPS.D, a new Deloitte business focused on helping clients quickly deploy intelligent, AI-fueled applications into their organizations to autonomously execute core processes across critical business functions. Our clients are increasingly looking for solutions that deliver high-value business outcomes, and AIOPS.D is highly standardized, yet configurable to the specific needs of each organization.

— Amy Feirn, deputy CEO, Deloitte Consulting LLP

This new Deloitte startup is groundbreaking by enabling critical parts of our clients’ businesses to run autonomously. AIOPS.D can drive significant business value in the near term. As a subscription offering, our clients can quickly realize the benefits of autonomous operations, touchless transactions, ecosystem orchestration, and human-centered work at scale.

— Abdi Goodarzi, enterprise performance lead and principal, Deloitte Consulting LLP

Unlock the value of autonomous business operations

As organizations look to run their business operations autonomously, Deloitte’s AIOPS.D business can deliver value in the following ways:

  • Quicker time-to-impact: Microservices can be deployed in 90 days or less.
  • Continuous innovation: Deloitte’s proprietary platform and ecosystem collaborations allow clients to tap into unmatched domain experience.
  • Lower risk: With minimal upfront investments and outcome-based pricing, businesses can scale when outcomes are proven.
  • Operational efficiency: Through Deloitte managed services and cloud-native technology experience.
  • Elevated human experience: Autonomous operations allow for work redesign focused on value and meaning of work.

Connect with us: @Deloitte, @DeloitteAI

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 345,000 people worldwide connect for impact at

Media contact:

Melissa Neumann
Deloitte Services LP
+1 408 666 1946

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