Deloitte Named a Leader in Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide by Gartner – Press Release | Deloitte US has been added to your bookmarks.
Deloitte named a Leader in Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide by Gartner
NEW YORK, NY, 22 February 2018 — Deloitte announced today that Gartner, the world’s leading information technology and advisory company, ranked Deloitte as a Leader, for the sixth consecutive time. The company was positioned highest on the ability to execute axis and furthest to the right on the completeness vision axis, in the January 2018 report titled, Magic Quadrant CRM and Customer Experience Implementation Services, Worldwide.
“People expect a high-touch, relevant, and personalized experience from all brands that touch their lives,” said Andy Main, principal with Deloitte Consulting LLP (US), and head of its Deloitte Digital practice. “Deloitte Digital is absolutely delighted about this recognition because, in our view, it shows that Deloitte Digital leads the market in linking real-time customer insights, to helping Deloitte’s clients reach their customers with personalized content across all touchpoints for the best experience possible.”
Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as “project-based services to support enterprises in developing a CX strategy and/or to support the design, building, integration and deployment of process changes and technology that improve interactions between organizations and their customers.”
Main continued, “Deloitte Digital has established its market position focused on delivering the ambitions of our clients. We do that by harnessing all our capabilities under the one roof—creative, design, insights, technology, strategy, innovation and business change. As a result, we are proud to lead the way in the CRM and customer experience market.”
Gartner’s Magic Quadrant evaluates 21 CRM and CX providers. Leaders are defined as those who “bring a wide range of business, analytic and technical capabilities, including CX and CRM strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue and growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.”
Source: Gartner, “Magic Quadrant CRM and Customer Experience Implementation Services, Worldwide” Ed Thompson, Patrick J. Sullivan, 8 January 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (DTTL), its global network of member firms and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our network of member firms in more than 150 countries and territories
Driving performance through the third-party ecosystem
Third party risk management frameworks