Consumer sentiment: Executive voices on pandemic recovery

As consumers grappled with the unprecedented disruption of their lives in 2020, many dramatically changed their behaviors to adapt to the realities of a pandemic-driven new normal. Are these shifts temporary, or will continued uncertainty affect consumer behaviors and sentiments into the future? In this episode of Resilient, Anthony Waelter, Deloitte Risk & Financial Advisory partner and Consumer Industry leader; and Steve Rogers, managing director with the Deloitte Consumer Industry Center, explore the impact of this past year’s events on both consumers and consumer-facing companies. They discuss how industry leaders are using sensing, scenario planning, and modeling to understand and adapt to changing consumer behaviors and spending patterns. They also share insights on the industry outlook for 2021 and the consumer trends that could play a role in shaping long-term economic recovery and industry dynamics. And, Anthony and Steve explore how companies are using data and technology, along with human ingenuity, to innovate and thrive in the face of new challenges.

The social sector and business: Serving communities in crisis

As leaders formulate strategies for steering their organizations through ongoing uncertainty, the social sector will play a crucial role in how our communities not only survive current health, economic and racial justice crises, but persevere and thrive. How can nonprofits and foundations adapt to help bridge the gaps where government, policy, and social safety nets may be constrained? In this episode of Resilient, we bring together leaders from the social sector to explore the evolving dynamics in the nonprofit world and its mutually dependent relationships with government and corporate enterprises. They discuss what the crisis and related economic pressures mean for many of the social issues that businesses and corporate leaders care so much about. As organizations anticipate and prepare for aftershocks cascading from the crises, they share insights on how social sector leaders might adapt to new realities and turn disruption into opportunity. They also look at how social sector organizations might approach their next moves—using their influence and creative thinking to help communities innovate and flourish during these unprecedented times.

Leaders in this episode:

• Phil Buchanan, CEO, Center for Effective Philanthropy
• Shruti Sehra, managing director, New Profit Venture
• Gabriel Kasper, managing director, Monitor Institute by Deloitte

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