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Life at Deloitte
Hallisy Beth Gustavson
Client account manager driving functional and green dot account growth through relationships and opportunities
"Being a client account manager allows me to connect the dots cross-functionally and globally to help ensure we are providing our clients with what we can to help them succeed. Every day is unique and each client presents a different set of challenges. Combining my background as an attorney and my previous experience in Deloitte Transactions and Business Analytics, I have been able to help lead efforts around MSA negotiations, client service assessments, and connect with several chief legal officers on a personal level." — Hallisy Beth Gustavson, Manager, Client Account Management, Deloitte Services LP
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Hallisy is an Irish, family name. It was Hallisy's great grandmother's last name. It means "courage without fear." Which actually seems to describe Hallisy's career. She began practicing law, but left the firm for consulting when it just didn't feel right for her. She views herself as a detective and has interviewed people for fraud cases in cities around the world. She believes that you should never delegate work you wouldn't do yourself. She says that if she wasn't working at Deloitte, she would own a food truck. This, despite the fact that she readily admits, she's "probably the worst cook there is."
Her secret to excelling at Deloitte, then, isn’t all that surprising. Client Account Managers (CAMs), a role Hallisy moved into in 2015, wear several different hats: marketing, responding to proposals, fiscal year planning, helping lead executive labs, participating in orals and client meetings.
My one concern in transitioning from client service to the CAM role was losing the ability to meet with clients—luckily, my lead partner on two accounts recognized my strengths and I am now acting as the CRE on those accounts, helping to drive the revenue on the account further. There is one constant of being a CAM—the relationships with both your account teams and most importantly, the clients.
During her time at Deloitte, Hallisy has worked in Amsterdam, Mexico City, New York, Houston, Nashville, Austin, Washington D.C., and even Durant, Oklahoma. Hallisy quickly added onto her roster of cities visited for client work by undertaking a global DTBA project in January 2015 that took her to France, Germany and Italy. “It felt like I was in a hotel room more than I was at home during that time.”
Today, as part of Deloitte’s Client Account Management (CAM) organization, Hallisy’s travels keep her closer to home with consistent trips to Milwaukee and Cedar Rapids, Iowa, which is just fine by her. One highlight of her career so far was accompanying a client to Deloitte’s CFO Academy at Deloitte University. In the near future, Hallisy will accompany another client to Deloitte’s Chief Legal Officer (CLO) Academy. She’s taught at Deloitte University, a recent highlight in her career. And she has a goal of meeting five new business contacts a month in Chicago.
Outside Deloitte, Hallisy is every bit as active. She cycles, runs, and practices yoga and pilates. She enjoys concerts, boating, skiing, and paddle boarding. She volunteers with child-focused nonprofits. She tries new restaurants, habitually. And she is by her own admission a "serial candy eater." Given her zest for action, the sugar surely comes in handy.
As we are sure you've picked up by now after reading Hallisy’s Career Journey since it was first published in 2014, she has moved into another role within Deloitte—one that brings her closer to her passion of building relationships with clients. Hallisy now resides in Deloitte's CAM group within Market Development. She made this move from the Risk and Financial Advisory practice in November 2015. "I made the move because I wanted to represent Deloitte as a whole to our clients—not just one area of our organization," Hallisy says. "My top priority is supporting the lead client service partner and lead partners on the account in helping drive revenue by developing executive and C-suite relationships to help the client better understand Deloitte capabilities and identify areas where they may need our help."
Client Account Managers at Deloitte strive to provide structure and efficiency to Deloitte's top accounts by handling everything from account planning, marketing, proposal support, client service assessments, MSA negotiations, and more.
In addition to connecting with chief legal officers, Hallisy is also immersed in Deloitte's Client Relationship Executive Apprentice Program that is designed to shape professionals into business development executives that can help identify new business for Deloitte, build strong client relationships, as well as drive revenue for the organization. "I did not have any marketing experience when I joined the CAM group, but I had extensive knowledge about Deloitte's services and capabilities, which has been a key to my success in the new role. I'm excited to be accepted into the CRE Apprentice Program because my ultimate goal is to become a Client Relationship Executive at Deloitte. I've had such great support so far from my partners and teams. It's been a wonderful experience so far and I'm thankful that people see potential in me."
But Hallisy's story does not end there, she was promoted to Manager in the CAM organization in August 2017. We'll be sharing more as Hallisy's Career Journey continues to evolve at Deloitte.
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