patient-services

Services

Better Patient Experiences, Better Health Outcomes

Lead the industry revolution around patient services programs

ConvergeHEALTH Connect for Life Sciences, powered by Salesforce Health Cloud, can help enable your organization to deliver effective support that patients expect.

Delivering the support patients expect

As consumers take a more active role in their own health care, there are expanding opportunities for life sciences and pharmaceutical companies to provide improved patient experiences—that can lead to improved therapy adherence and overall better health outcomes.

Typically, patient services programs are managed by life sciences organizations for each therapy on the market. A comprehensive program generally includes services in five areas: financial, clinical, engagement, education, and access to therapy.

Aligning the right patient services—from education and resources to individualized follow-ups—with each therapy is critical to improving adherence, and the data gathered through patient interactions may inform the right service interventions and improve patient experience.

In this paper, you’ll discover how to select and scale a business model for your patient services program and how Deloitte’s ConvergeHEALTH™ Connect for Life Sciences, combined with Salesforce Health Cloud, can help your organization:

  • Accelerate patient onboarding and access
  • Engage, support, and educate patients
  • Facilitate health care provider partnerships
  • Measure and improve patient experiences
Download the full paper to see it in action

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Get in touch

Amarinder Sidhu

Amarinder Sidhu

Vice President | Deloitte Consulting LLP

Amarinder leads the ConvergeHEALTH product portfolio focused on Patient, including Patient Connect, Connected Patient Hub and Patient Insights. He is responsible for product strategy, product developm... More

Christopher Zant

Christopher Zant

Principal | LSHC | Deloitte Consulting LLP

Christopher Zant, Customer & Marketing Leader for Life Sciences & Healthcare and Chief Digital Officer of ConvergeHEALTH by Deloitte, helps our clients transform their business through effective and c... More