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That Makes Cents

Tune into our podcast to stay ahead of consumer trends

How can you keep up with the disruption in the consumer industry and stay ahead of constantly evolving trends? This podcast features leaders across retail, consumer products, hospitality, and more to help you get in the mind of today’s consumer.

Keeping up with consumer insights

In this quick take episode, we break down Deloitte’s latest findings around consumer sentiment, behavior, and spending in the era of COVID-19—particularly as stores begin to reopen and consumers regain some confidence. Steve Rogers, leader of our Consumer Industry Center, shares key takeaways from the ongoing Global State of the Consumer survey, and Jeff Simpson, who heads up the Center for Consumer Insight at Deloitte, highlights observations gleaned from real-time US consumer spending and mobility data.

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Keeping up with consumer insights

Retail's grand reopening

Is the role of the store in a consumer’s buying journey, forever changed? As more states begin to lift their “safer-at-home” orders and stores begin to reopen, what should retailers be keeping top of mind, from a customer, associate, store, and operational perspective? Hear from Jean-Emmanuel Biondi, Deloitte principal and one of the authors of Deloitte’s “Post-COVID strategies for retailers: Reopening stores” playbook.

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Retail's grand reopening

An economist’s quick take on COVID-19 impacts

In this special edition episode, Deloitte’s managing director for Economics, Dr. Patricia Buckley, walks us through the best and worst possible case scenarios for the coming months. Though the current situation is vastly different from previous financial recessions, what lessons from the past can we apply to help navigate the waters ahead? What changes might we see in consumer spending?

For biweekly updates on changing consumer behavior trends, subscribe to Deloitte’s State of the Consumer Tracker. For additional economic insights, see the collection authored by Deloitte’s Global Economist Network.

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An economist’s quick take on COVID-19 impacts

Let’s get digital: Defining times for the Consumer Products (CP) industry

From the dot-com crash to the recession of 2008, history has shown us that times of disruption often accelerate the gap between successful digitally focused companies and those who lack clear direction. Learn more on this episode featuring Steve Salzinger, digital adviser to two prominent private equity firms, and Kevin Rose, principal, Deloitte Consulting LLP, focused on the consumer products industry.

Learn more about digital transformation for consumer products companies.

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Let’s get digital

Fresh tech for fresher food

This episode of our That Makes Cents podcast was recorded before the COVID-19 outbreak, but the conversation around improving supply chain efficiency, understanding consumer expectations around online grocery, and reducing fresh food waste seem even more relevant today. Tune in to hear from this episode’s guests: Mike Balint, Director of fresh flow supply chain at Walmart and Josh Mellinger, co-leader of the Future of Fresh offering at Deloitte.

Explore strategies to realize value in the fresh food category with the Future of fresh survey.

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Fresh tech for fresher food

The thing about consumer data

What should we be considering, as consumers and as businesses, when it comes to personal data and privacy? From GDPR to smart speakers, listen in as Jon Stine, director of the Open Voice Network, and Rob Goldberg, cyber risk leader at Deloitte, chat through concerns and more.

Dive into the next regulatory and competitive frontier with Consumer privacy in retail.

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The thing about consumer data

Quick take: 2019 holiday shopping

On this special edition of That Makes Cents, we do a quick take on what actually went down during the 2019 holiday shopping season—from consumer experience to retailer tactics and trends to infrastructure and more. We also look back at the past decade of extreme disruption in holiday retail to see how far it’s come and, finally, where we might expect it to go from here. Featuring Simon Chafetz, manager, and Meghan Cole, senior consultant from Deloitte.

Want to see what Deloitte’s preseason predictions were? Check out the 2019 holiday retail survey, released last October.

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Quick take: 2019 holiday shopping

Measuring the future of retail

Retail is changing at a breakneck pace thanks to new tech, newcomers, and new consumer expectations. Shouldn’t the metrics we use to measure success in the industry get an update, too? Hear from industry leaders Meredith Darnall, SVP of business intelligence and strategy at Brookfield Properties, and Rod Sides, Deloitte’s Retail, Wholesale & Distribution practice leader.

Learn more about the future of retail metrics.

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Measuring the future of retail

Introducing That Makes Cents

The show that gets real about all things consumer. Tune into That Makes Cents as host Bobby Stephens breaks down the latest consumer industry trends with the help of special guests.

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Introducing That Makes Cents

About the series

Our new consumer podcast, That Makes Cents, dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry experts to help you navigate the evolving consumer industry and prepare for what’s next.

Explore even more insights about consumer trends.

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