Changing lanes on talent in the auto retail sector
Evolving from customer to human experience
Automotive dealerships are facing a talent crisis. Vehicle buyers are looking for better customer experience and engagement. Unless dealers change the way they hire and engage with their frontline talent, they may risk losing sales.
Unplugged electric vehicle realities versus consumer expectations
Shifting auto industry diversity into high gear
Even as the automotive industry gears up to race ahead with electric mobility and self-driving cars, it’s being held back by a deepening talent crisis. Women—an often largely underutilized resource in the automotive sector—can help pull auto companies out of this rut.