Dbriefs Webcast

2019 State of Customer Success

Technology, Media, & Telecommunications

August 28 | 1 p.m. ET

Host: Jeff Loucks, managing director, Deloitte Serivces LP
1 Overview CPE credit | Specialized Knowledge

The shift toward XaaS and flexible consumption business models has transformed how technology businesses engage with their customers. With customer success teams now being standard practice, what should technology companies consider to get ahead? We'll discuss:

  • How enterprises are setting up customer success as a function in their organizations.
  • Benefits companies are seeing as a result of their customer success efforts.
  • Challenges that are often faced by customer success teams and how they are dealing with them.

Participants will hear results of Deloitte's first-of-its-kind State of Customer Success Survey and learn about how technology companies are maximizing customer value.

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Gopal Srinivasan

Gopal Srinivasan

Principal | Deloitte Consulting LLP

Gopal is a Principal and leader in Deloitte Consulting LLP’s Technology, Media, & Telecommunications (TMT) industry and Monitor Institute by Deloitte’s Strategy practice. He has more than 12 years of ... More