2019 State of Customer Success Bookmark has been added
2019 State of Customer Success
Technology, Media, & Telecommunications
August 28 | 1 p.m. ET
Host: Jeff Loucks, managing director, Deloitte Serivces LP
1 Overview CPE credit | Specialized Knowledge
The shift toward XaaS and flexible consumption business models has transformed how technology businesses engage with their customers. With customer success teams now being standard practice, what should technology companies consider to get ahead? We'll discuss:
- How enterprises are setting up customer success as a function in their organizations.
- Benefits companies are seeing as a result of their customer success efforts.
- Challenges that are often faced by customer success teams and how they are dealing with them.
Participants will hear results of Deloitte's first-of-its-kind State of Customer Success Survey and learn about how technology companies are maximizing customer value.