Emerging trends in power and utilities: Business and consumer perspectives
Power & Utilities
June 20 | 2 p.m. ET | 18:00 GMT
Host: Andrew Slaughter, managing director, Deloitte Services LP
1 Intermediate CPE credit | Specialized Knowledge & Applications
With empowerment of residential and business customers rapidly gaining momentum, important trends are emerging in electric power buying and energy management. How are utilities and electricity providers responding? We'll discuss:
- The receptivity of residential power consumers to new technology, their confidence in electricity providers, and attitudes toward cost and reliability.
- Energy management goals, investments in optimizing energy use, and links to corporate strategic goals, for those businesses consuming electric power.
- Implications of these trends for utilities and electricity providers, including refinements in customer communications and development of new services.
Learn results of Deloitte's Resources 2017 survey and how evolving customer expectations, aspirations, and behaviors drive change among utilities and electricity providers.