Energy resources trends: Impacts and opportunities of expanding choice
Power & Utilities
June 28 | 2 p.m. ET | 18:00 GMT
Host: Andrew Slaughter, managing director, Deloitte Services LP
1 Overview CPE credit | Specialized Knowledge
Expanding choices are creating new opportunities for interaction between utilities and customers. How are providers responding, and how are customer attitudes adjusting? We'll discuss:
- Consumer interest in new technologies and services, drivers of satisfaction with electricity providers, and evolving attitudes toward cost, reliability, and environmental impact.
- Business customer energy management goals and performance, investments in optimizing energy use, and links to corporate strategic and sustainability goals.
- Implications of these trends for utilities and electricity providers, including strategies for customer engagement and development of new services.
Participants will learn results of Deloitte's Resources 2018 survey and how evolving customer expectations, aspirations, and behaviors are driving change among utilities and electricity providers.