How can credit card issuers thrive in an uncertain future? Bookmark has been added
How can credit card issuers thrive in an uncertain future?
Banking & Capital Markets
November 7 | 2 p.m. ET
Credit card issuers face a number of challenges, including declining profitability, erosion of customer loyalty, and threats from other forms of payments. How should credit cards' value proposition and credit card issuers' operating models change to overcome these challenges? We'll discuss:
- US consumers' payment experiences and needs.
- Consumers' perceptions of the credit card value proposition across product, rewards, and experience dimensions.
- Considerations for redesigning credit card issuers' operating models to become more customer-centric.
Participants will determine how credit card issuers should adjust their value proposition to increase attractiveness to consumers, become more customer-centric, and improve profitability.