Dbriefs Webcast

How can credit card issuers thrive in an uncertain future?

Banking & Capital Markets

November 7 | 2 p.m. ET

Host: Val Srinivas, senior manager, Deloitte Services LP
1 Overview CPE credit | Specialized Knowledge

Credit card issuers face a number of challenges, including declining profitability, erosion of customer loyalty, and threats from other forms of payments. How should credit cards' value proposition and credit card issuers' operating models change to overcome these challenges? We'll discuss:

  • US consumers' payment experiences and needs. 
  • Consumers' perceptions of the credit card value proposition across product, rewards, and experience dimensions.
  • Considerations for redesigning credit card issuers' operating models to become more customer-centric.

Participants will determine how credit card issuers should adjust their value proposition to increase attractiveness to consumers, become more customer-centric, and improve profitability.

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Val Srinivas

Val Srinivas

Research Leader, Banking & Capital Markets

Val Srinivas is the banking and capital markets research leader at the Deloitte Center for Financial Services. He leads the development of our thought leadership initiatives in the industry, coordinat... More