Business analytics case studies

Case studies

Smarter insights. Stronger outcomes.

That's exactly how we help many of the world's leading organizations

What happens when smarter insights lead to stronger outcomes? Organizations get ahead and stay ahead of the curve. Read how these clients got there with Deloitte Analytics.

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Global conglomerate uncovers $36 million in IT savings

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Over the years, this global conglomerate's technology infrastructure had morphed into a complex web of disparate systems. IT Leadership required a more cost–efficient infrastructure, but first they needed to understand how the company's organizations were using technology services.

Deloitte helped the company consolidate data from across the enterprise and developed an analytics solution to evaluate how IT services were being used. Using tableau visualization dashboards connected to real–time data, decision makers were empowered to measure, analyze, and optimize IT spend across individual business units, regions, and countries—uncovering more than $36 million in cost–savings opportunities. And this is just the beginning; the company continues to work with Deloitte to help deliver analytics value to other areas of the organization.

Smarter pricing generates $25 million in annual revenue

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A multibillion–dollar global food ingredients company needed to make better–informed pricing decisions. Their account managers made quotes solely on gut feeling and personal experience, without support from competitive information or analytic insights to improve their customer negotiations.

The company implemented Deloitte's analytics pricing solution that generated price targets at the customer and product levels and delivered quantitative insights that account managers used to communicate the value of their products and services to customers. The solution also enabled "what–if" scenario planning to improve negotiations and profits.

The company’s new pricing and promotions framework generated $25 million in annual revenue.

Major bank identifies $20 million in new revenue

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A major bank had a big problem: hundreds of thousands of contracts with different terms, rates, and formats all were being invoiced through one department. Even with additional people and new systems, they could not efficiently check for inconsistences between contracts and invoices at that massive scale. This meant the bank could lose revenue from under–billing or damage their reputation from over–billing.

Deloitte automated the billing process using self–learning and cognitive technologies that could compare the large number of contracts and invoices at great speed and with high accuracy. The solution synthesized natural language text, extracting millions of line items with 100 percent improvement in accuracy and identifying $20 million in potential new–found revenue.

With cognitive automation, the bank could quickly address inconsistencies, leading to higher profitability and lowered risk. The bank exponentially compounded the value created by replicating the solution in other parts of the business.

New Mexico set to save citizens millions in taxes

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​Where do state governments face serious risk for incurring oversized benefit payments? If you guessed identity theft and criminal activity, think again. While those activities are certainly costly, they are relatively rare compared to the more frequent small errors that happen when citizens apply for benefits–ultimately leading to improper payments by the state.

In New Mexico, only about half of the improper payments are ever identified, and, of those, less than half are recovered. To take on this issue, Deloitte helped the New Mexico Department of Workforce Solutions (DWS) use insights from data and behavioral science to nudge individuals to behave more accurately and consistently. The key? Improving design communications and notifications for claimants in key moments, such as when individuals report work and earnings to determine eligibility.

In these moments, we tested several behavioral nudges:

  • A pop-up message on the screen
  • A personal attestation or certification box
  • Clearer, simpler wording

The solution substantially influenced the behavior of claimants, increasing accurate reporting while also reducing improper payments—without generating additional staff work. New Mexico is on track to save their citizens millions each year.

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