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Cognitive Automation Services

Speed with precision takes flight

One advantage of pairing machines with data is speed and precision. But in the age of With, cognitive automation also generates thrust. Cognitive automation can smooth customer experiences and spark loyalty through error reduction. It can release your R&D talent to invent and innovate products. It can rapidly execute decisions to help you rise above your competition. Fueled by data, human-centered design, and business purpose, cognitive automation does more than mechanize. It can power outcomes.

Automate with intelligence

Most hear "automation" and think of Robotic process automation (RPA) or bots performing highly repetitive tasks to create efficiencies and reduce costs. That’s a start. But with cognitive capabilities, those same business process automation capabilities can be applied to high-value, decision-making tasks, too. The results are the smart, timely application of data and the ability to address real-world challenges and opportunities at any scale:

An elegant symphony: Synergy between human and machine

Your cognitive automation goals with Deloitte's delivery

Business process automation can be complex depending on the size of a project and the state of your data. Deloitte’s Robotics & Cognitive Automation US Delivery Center can help simplify and speed project value by leveraging skilled developers and specialists along with a large selection of industry-ready automation tools.

Delivery Center services include:

  • R&PA services
  • Packaged software implementation
  • Development and testing
  • Technology training
  • Risk management and cyber security consultation
  • Data reporting and analytics
  • Application management and support
  • Digital enablement and HR transformation
  • Cloud delivery
  • Analytics and information management
  • Digital services and transactions

Expectation with implications

We surveyed 250 early adopter execs like you. Here’s a glimpse at their thinking on AI.

  • 51 percent of respondents rank product or service improvement among the top three reasons to tap cognitive capabilities.
  • Within the next three years, 69 percent of enterprises anticipate minimal to no job loss and even some job gains.
  • 59 percent of respondents tell us their companies are using robotic process automation, while 58 percent say they're using statistical machine learning.

Download: State of cognitive survey

Three advantages: Automation in the age of With

Humans with machines, by design

A designed system with specific business outcomes in mind is critical to automation ROI. You have to understand all costs, cascading impacts, and talent implications right from the beginning. Human-centered design is key to that understanding. It informs why cognitive automation is needed and how it can serve the larger purposes of the organization.

Robotics & Cognitive Automation—in action

Every day, businesses are finding new ways to apply R&CA to enhance their enterprises.

Increase the value of traditional operating cost optimization:
A $10 billion company depends on its managed collections process to contact past-due customers and request payment. But with its previous process, less than 60 percent of past-due customers were contacted, resulting in low paid receivables and far too many customers on the past-due list. The shared services organization implemented robotics and cognitive automation tools to better manage collections. Today, the automation program logs into the enterprise resource planning system to produce the accounts receivable report, and then generates customer statements and automatically sends past-due notifications. The human team uses automation outputs to resolve disputed items, update customer contact information, and focus on higher-value past-due customers.

There’s nothing automatic about getting cognitive automation right

Thought leadership to help you prepare for cognitive automation projects.

  • Global robotic process automation report
    Robotic process automation trends and to-do list for scaling R&PA services across the enterprise. More than 400 executives responsible for running transactional operations responded to this year’s survey...Read the report.
  • Cognitive library: A collection of cognitive articles to explore
    Peruse a collection of Deloitte’s articles, podcasts, and more on cognitive tools and AI...Explore the collection.

Get in touch

Nitin Mittal

Nitin Mittal

Principal | Deloitte Analytics

Many businesses are making a fundamental shift from experience-based judgment to data-driven decision making through outcomes-based insights. As US leader of Deloitte's Analytics & Information Managem... More

Ryan Renner

Ryan Renner

Principal | Deloitte Consulting LLP

Ryan leads our cognitive efforts across consulting, infusing design thinking, advanced visualization, big data, advanced statistical, and cognitive techniques to help solve complex business issues. He... More

Prince Nasr Harfouche

Prince Nasr Harfouche

Principal | Deloitte Consulting LLP

Prince Nasr Harfouche is a principal in Deloitte's Actuarial, Rewards & Analytics Services practice and has spent more than 14 years working with the world's most respected banks, broker dealers, insu... More

Scott Sopher

Scott Sopher

Supply Chain & Manufacturing Operations Leader

Scott is a principal with Deloitte Consulting LLP and leader of its Global Supply Chain practice. He has more than 30 years of experience, and assists clients in supply chain strategy, planning, and t... More

Anthony Abbattista

Anthony Abbattista

Advanced Analytics Enablement Leader

Anthony Abbattista is a principal in the Analytics and Information Management practice of Deloitte Consulting LLP, where he is responsible for the Advanced Analytics Enablement capability and delivery... More