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Cloud computing: Resolving some sticky questions

CFO Insights

As companies explore cloud’s various potential impacts and business uses, CFOs are finding that sticky questions related to accounting, fees, and analysts’ concerns keep popping up. In this issue of CFO Insights, we will address ways CFOs can answer those questions and steer conversations and strategies to the potential implications of cloud migration.


For many companies, the cloud computing debate is over. They are no longer asking if they should move to the cloud; instead, they are asking when and how. And while the timing and degree of adoption may vary, many companies now recognize the cloud’s compelling capabilities and are making it an integral part of their technology infrastructure and business platform strategies.

The promise of cloud is not lost on finance chiefs: In the Q3 2016 CFO Signals™ survey,1 cloud computing easily outpaced other emerging digital technologies in terms of deployment, with 80 percent of respondents saying they used cloud in some form, and in the Q3 2017 edition, process automation via cloud-based services was relatively popular among CFOs who cited substantial implementations.2

Five questions to consider

With cloud adoption maturing, now seems like a good time for CFOs to address the accounting, financial, and investor-related considerations of cloud computing.

Here are five key questions to help get the conversation going:

  1. What is the fee structure?
    Cloud service fees can be tricky to recognize. If the fee is for a specified period, for instance, the typical approach would be to recognize the related expense ratably over that period. But that could change if there is evidence you did not receive the benefit in a ratable way. Another consideration is the payment options that the cloud service provider (CSP) offers, such as a discount for paying upfront. This can complicate the expense timing determination process, including when to recognize a related asset or liability. The bottom line? It can take judgment to expense cloud service fees in a manner consistent with accrual accounting.
  2. Are we using third-party software applications?
    Many organizations turn to the cloud for additional processing power to support their own algorithms or applications. However, it is also common to deploy third-party applications in the cloud. The cloud might be private (that is, set up inside your organization’s firewall) or public (meaning the application resides on a CSP’s servers and people are accessing it through the public Internet). Either way, you should record each purchased application and amortize it over its expected useful life.
  3. Are there other incurred costs?
    Cloud computing often involves costs for consulting and other types of labor. The applicable guidance for recording such costs depends on the type of cloud implementation you have. Keep in mind there may be tax implications as well. Often these arise from timing differences between book and tax bases resulting from a shift from a capital expenditure (CAPEX) model to an operating expense (OPEX) model. Other conditions with potential tax impacts include transfer pricing and receipt of energy credits.
  4. What are the strategic benefits of cloud adoption?
    Companies often focus on cloud’s cost-reduction opportunities. But it is also worth thinking about—and tracking—the more strategic benefits offered by a cloud investment, such as new lines of business, more market share, or greater customer satisfaction. For instance, one major manufacturer moved its after-sale customer service operations to the cloud, where the technology was more advanced than what was available in-house. This significantly improved customer service because it enabled the company to proactively contact customers about their equipment and perform maintenance before problems occurred.
  5. How should we make the case with investors?
    Because it can involve a shift to more variable costs, some CFOs worry about cloud’s effect among analysts and investors. To gain some insight into this dynamic, Deloitte looked at the filings, commentary, and analyst discussions of a group of public companies that had invested in the cloud. They revealed little concern about the increase in operating expenditures due to cloud adoption. But analysts did show interest in specific revenue opportunities from cloud adoption, underscoring the vital role CFOs can play in providing a persuasive story to share with the investment community.

    Clearly, cloud computing’s demonstrated benefits are compelling for many reasons, including cost-reduction. At the same time, it is also clear that other factors should be considered as part of the cloud equation. Earnings before interest, taxes, depreciation, and amortization and other key performance indicators may be affected, potentially impacting company performance significantly. Opportunities to consider new business and operating models, new revenue streams, and ways to enhance existing revenue sources may also arise from cloud adoption.

    CFOs should be key players in conversations about the cloud. They have the opportunity to garner support from stakeholders both within and outside of their organization by articulating the anticipated financial impacts of cloud adoption and how the cloud might enable the business to deliver services with greater efficiency and speed. And given the likelihood of cloud becoming an information technology services standard, there is no better time than now for CFOs to become catalysts behind cloud adoption and help define and drive resulting benefits.

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Don't forget tax considerations

While the use of cloud computing may seem like a attractive from the point of view of cost savings, there are likely tax implications as well. So if there is a cloud migration business analysis in your future, here are a few suggestions:

  • First, consider taxes. Many organizations don’t factor in the non-obvious costs, such as taxes, people, regulations, etc., of a cloud migration, and instead, focus on the short-and long-term direct cost savings. In the world of cloud computing, you may be able to save 30 percent to 40 percent in operating costs for the first two or three years, but you may be giving up a depreciation deduction that negates those savings.
  • Second, do a dynamic return-on-investment analysis. Model for change. Changes in tax position should be part of that model over time, including changes in the tax laws and other regulations.
  • Finally, consider all tax issues. Get the help you need so that you put all the tax items on the radar that need to be considered. The most common mistakes don’t seem to be made on the miscalculation of tax costs, but by simply missing issues that need to be addressed.

CFO Insights, a bi-weekly thought leadership series, provides an easily digestible and regular stream of perspectives on the challenges you are confronted with.

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About Deloitte's CFO Program

The CFO Program brings together a multidisciplinary team of Deloitte leaders and subject matter specialists to help CFOs stay ahead in the face of growing challenges and demands. The Program harnesses our organization’s broad capabilities to deliver forward thinking and fresh insights for every stage of a CFO’s career—helping CFOs manage the complexities of their roles, tackle their company’s most compelling challenges, and adapt to strategic shifts in the market.

Learn more about Deloitte’s CFO Program.

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Deloitte CFO Insights are developed with the guidance of Dr. Ajit Kambil, global research director, CFO Program, Deloitte LLP; and Lori Calabro, senior manager, CFO Education & Events, Deloitte LLP.


North American CFO Signals, Q3 2016, CFO Program, Deloitte LLP.
North American CFO Signals, Q3 2017, CFO Program, Deloitte LLP.

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