Unclogging emergency services

How technology can enable fast, cost-efficient, and high-quality care

​Health care providers can most effectively deliver emergency care by combining traditional operational tools with new technologies.

Technology-enabled emergency departments with well-designed workflows can empower health systems to deliver on-demand care at lower costs while improving patient care

Trends such as increased demand for emergency care, rise of health care consumerism, and emphasis on accountability and bundled payments will make it imperative for emergency care facilities to adapt and evolve. Providers can meet the challenge to deliver accessible and affordable emergency care by combining traditional tools with new technologies.

Learn more about how current and future trends are driving the transformation of emergency care.

Unclogging emergency services: How technology can enable fast, cost-efficient and high quality care is a brief, informative piece which shares:

  • Technological tools gaining traction within emergency services
  • Traditional operational tools to optimize delivery of critical care
  • A roadmap for delivery of care in the future of emergency services 
  • Critical success factors for adoption of new business and care models

Comparable to other segments of health care, continuously evolving trends will require emergency services to adopt solutions to keep up with consumer demand. Download the paper to learn how technology improvements, paired with traditional operational tools, can help emergency departments with this evolution.

Evolution of the market in response to change

The continual growth in emergency department patient visits along with potential shortage of providers, and evolution of consumer savviness have contributed to a health care environment that demands a more integrated and unique approach to patient care. Providers can “decompress” the emergency waiting room by leveraging technology to help improve throughput and providing alternatives to the traditional emergency department visit. These approaches include:

  • Emphasis on integrated care: as emergency departments contribute significantly to inpatient admissions, enhanced integration of care is critical as it can positively impact outcomes, improve patient satisfaction, and help optimize profitability under the value-based care model.
  • Emergence of urgent and retail care: as freestanding urgent care centers and retail clinics proliferate, health systems should consider a retail strategy integrated with emergency care and inpatient specialties.
  • Specialization of emergency care: health care organizations are distinguishing themselves in the market through “Centers of Excellence” that focus on specialty areas of emergency care such as geriatrics, pediatrics, and neurology.

New tools in emergency services gaining traction include:

  • Mobile applications which consumers can use before and after using emergency services
  • Tele-ambulance can improve early care of a patient even before the patient enters the emergency room 
  • Real-time and predictive analytics can streamline care by helping clinicians understand demand as well as probability of admissions
  • Remote monitoring which allows clinical providers outside of the emergency department to care and monitor the patient

86 percent of emergency physicians surveyed expect visits to the emergency department to increase over the next three years.
2014 online poll by American College of Emergency Physicians (ACEP)

Meet the authors

To learn more about enhancing technology and operational tools in your emergency department, please contact:


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