Deloitte Health Plans at AHIP Consumer Experience and Digital Health Forum

What is the value of consumer experience?

​Tuesday, October 13, 2015 | 4:30 PM/CT | Swissotel, Chicago, IL

Many health plans are evolving and maturing their focus and strategies on consumer experience and consumer engagement. They are doing so in order to help differentiate and drive member loyalty. These significant investments beg certain questions:

  • How can health plans measure an unbiased and honest representation of the consumer experience across all touch points?
  • Can health plans uncover insights, measure financial value, and drive improvements from these metrics?

Join Deloitte Health Plan leaders in a discussion on what health plans are typically measuring today and what they should be measuring in the future across relational, transactional, and operational areas, through insights from leading industries and organizations. 


  • Leslie Read, Principal, Monitor Deloitte, Deloitte Consulting LLP
  • Andy Haas, Director, Customer Operations Leader, Deloitte Consulting LLP

Event details:

Date and time:

Tuesday, October 13, 2015
4:30 PM/CT


Room: Montreaux 1
Swissotel, Chicago at 323 Wacker Drive, Chicago, IL 60601

Contact :

Ed Vela, Health Plans Senior Marketing Manager

Learn more about AHIP's Consumer Experience and Digital Forum

Meet the authors

Andy Haas

Andy Haas

Customer Operations Leader

Andy is a director with Deloitte Consulting LLP and leader of its Customer Operations practice. With 18 years of consulting experience, Andy focuses on improving customer experience and reducing costs... More

Leslie Read

Leslie Read

Principal | Consumer Experience | Monitor Deloitte

Leslie is a principal with Deloitte Consulting LLP, and leader of our Health Plans Customer Transformation Solutions. Her client work has focused on helping chief marketing officers, chief strategy of... More