Deloitte Health Plans at AHIP Consumer Experience and Digital Health Forum
What is the value of consumer experience?
Tuesday, October 13, 2015 | 4:30 PM/CT | Swissotel, Chicago, IL
Many health plans are evolving and maturing their focus and strategies on consumer experience and consumer engagement. They are doing so in order to help differentiate and drive member loyalty. These significant investments beg certain questions:
- How can health plans measure an unbiased and honest representation of the consumer experience across all touch points?
- Can health plans uncover insights, measure financial value, and drive improvements from these metrics?
Join Deloitte Health Plan leaders in a discussion on what health plans are typically measuring today and what they should be measuring in the future across relational, transactional, and operational areas, through insights from leading industries and organizations.
- Leslie Read, Principal, Monitor Deloitte, Deloitte Consulting LLP
- Andy Haas, Director, Customer Operations Leader, Deloitte Consulting LLP