Where will shared services go next?
Choosing a location for global service delivery deployment
Geography is an essential element in achieving the objectives of an organization’s shared services strategy and operations. Fortunately, shared services leaders literally have a world of options when selecting a location for global service delivery deployment.
Many of the old stand-bys still have a lot to offer. Pioneering locations hold promise. Onshore opportunities may exist in one’s own backyard. Location strategy has a distinct balance of risks and rewards, and understanding the trade-offs involved is critical, as is weighing them against each organization’s priorities.
With these considerations in mind, we present our views on some hot topics in global service delivery deployment to help executives better frame their thinking about where their shared services centers could go next.