world graph

Events

Midwest Executive Shared Services Roundtable

July 20, 2017 | Omaha, NE

The roundtable, hosted by Conagra Brands at their location in Omaha, will gather the region's leading shared services professionals and provide an opportunity to network and hear and share perspectives on top-of-mind issues and topics.

Learn more about the event

Agenda:

Wednesday, July 19, 2017

Time

Topic

6:30 a.m. – 9:30 p.m.

Happy hour, dinner & networking event

Event details:

11 Conagra Drive,
Omaha, NE 68102
9:00 a.m. – 3:30 p.m.

Thursday, July 20, 2017

Time

Topic

8:15 a.m. – 9:00 a.m.

Continental breakfast & networking

9:00 a.m. – 9:15 a.m. 

Welcome & introductions

9:15 a.m. – 9:30 a.m.

Conagra Brands Company overview

9:30 a.m. – 10:00 a.m.

Conagra’s journey into a managed services model

10:00 a.m. – 10:30 a.m.

Managed service evolution (Growth/Evolution)

10:30 a.m. – 10:45 a.m.

Break

10:45 a.m. – 11:30 a.m.

Leading practices for managing through various stages of shared services and BPO

  • Transition
  • Stabilization
  • Continuous improvement (including robotics)
  • Renewal

11:30 a.m. – 12:15 p.m.

Management of Service Level Agreements

  • What do you measure to drive performance?
    • Productivity
    • Accuracy
    • Independence
  • Do you hold them accountable with service credits?
  • Reverse SLAs

12:30 p.m. – 1:30 p.m.

Lunch & networking

1:30 p.m. – 1:45 p.m.

Tour of Conagra’s innovation center

2:30 p.m. – 3:00 p.m.

Development, retainment, rewards and recognition

  • Career paths
  • How to retain high talent
  • In what ways do you recognize?
  • What has worked and what would you stay away from?

2:30 p.m. – 3:00 p.m.

Open mic discussion

  • Robotics discussion 

3:00 p.m. – 3:30 p.m.

Wrap up

For more information on the event, please email Dwayne Prosko or Ann Van Hook.