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APHSA IT Solutions Management Conference

October 22–25, 2017 | National Harbor, Maryland

Deloitte implements solutions that drive integration, innovation, and efficiencies across all areas of HHS. Our solutions provide government the insight to offer intelligent, intuitive, and integrated services more effectively, helping to empower people to reach their desired outcomes. Connect with us during a number of exciting events at the American Public Human Services Association (APHSA) IT Solutions Management (ISM) Conference, and learn more about how we can help you get measurable results for the people you serve.

Join us at ISM in Maryland

Deloitte is bringing our top state government Health and Human Services (HHS) strategists to ISM 2017 to provide insights on how technology can be utilized to streamline business processes and improve automated support of HHS programs resulting in actionable insights that lead to improved delivery of care for citizens. In the ISM Conference exhibit hall, Deloitte consultants will showcase demonstrations on how we can collaborate with you in shaping your organization's future through proven HHS IT solutions.

Join us for a number of exciting events at the APHSA ISM Conference, and learn more about how our scalable solutions can lead to measurable results for the people we serve.

Exhibit hall and demonstrations

Visit booth #501 in the ISM exhibit hall. Deloitte professionals will be on hand to meet with you and demonstrate cutting edge solutions that have worked for HHS agencies across the nation.

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Event details:

October 22–25, 2017

Gaylord National Resort & Convention Center
National Harbor, MD

Exhibit hall
Visit us at booth #501


Deloitte contacts:

Melanie Holmes
Deloitte Services LP
+1 678 925 0007

Addy Creasman
Deloitte Services LP
+1 404 984 9206

Hear Deloitte speak at ISM

Monday, October 23, 2017
1:45–2:45 p.m. EST
Gaylord National Convention Center | Salon A Riverview

The Digital Worker: Transforming HHS Service Delivery in the Fourth Industrial Revolution

The HHS service delivery worker of the future is in the midst of the fourth industrial revolution defined by the combination of digital and physical realms which is substantially disrupting delivery of HHS services. The fast pace of technology changes presents new opportunities in how it transforms the ways in which case workers deliver services to their citizens, and is marked by emerging technology breakthroughs in a number of areas, including automatics, artificial intelligence, cognitive thinking, digital analytics, mobile, social, cyber, cloud, and data integration. Each of these trends has the potential to disrupt the way government organizations think about operating and managing their service delivery models across functions, agencies, and stakeholders in the ecosystem. HHS leaders can embrace this transformation, and position the digital case worker to adopt new technologies, generate the efficiency gains and keep up with the increases in demand for services. The service delivery impact is across the broad array of HHS programs—TANF, SNAP, Medicaid, child care, child welfare, child support, and participating in work requirements, and how they are delivered.

In this session, we will explore and demonstrate how the right strategy and approach can enable the digital worker to transform the delivery of services and help families in need. We will also engage a panel of clients who are leading the way in transforming the delivery of services, defining the wave of the future.

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Community service event benefitting Melwood

Monday, October 23, 2017
4:45–6:30 p.m. EST
Gaylord National Convention Center | Exhibit Hall

In the spirit of giving back to the communities we serve, we are excited to have the opportunity to support Melwood, APHSA’s chosen charity for this year’s ISM Conference. Melwood is a dynamic nonprofit providing jobs and training for people with differing abilities, contract support services to the government, life skills and recreation, and trauma-related programs for veterans in the greater Washington, DC area. Melwood has a longstanding history—54 years—of providing services to individuals with disabilities. However, Melwood prefers the term “differing abilities.” Their mission is to advocate for and empower individuals of differing abilities to transform their own lives through unique opportunities to work and play in the community.

Please join us in the Exhibit Hall on Monday, October 23 as we aim to fill 1,500 Emergency Care Packages for Melwood participants. Stop by for a few minutes, or stay the entire time—together we can make a difference for these veterans!

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An evening at TAP at the MGM National Harbor

Monday, October 23, 2017 
7:00 p.m. EST
101 MGM National Avenue, Oxon Hill, MD 20745

Join Deloitte professionals for a night of entertainment, food, and fun at TAP sports pub at the MGM National Harbor. Come network with your fellow conference attendees and enjoy a live band, over 90 flat screen TVs, and a bird’s eye view of our nation’s capital and the Potomac River from the rooftop patio. Shuttle service to the MGM will be provided from the Gaylord’s Woodrow Wilson entrance. Please note that ISM name badges are required for entry to the event.

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Connect with key Deloitte State Government leaders

Make the most of your ISM experience. If you have specific questions about how Deloitte envisions the future of public human services, the most critical market factors impacting the market, or solutions you want to learn more about, please contact one of our Deloitte leaders. To arrange a time to meet to discuss your particular thoughts or questions, please contact Melanie Holmes.

Additional resources:

Find out more about our Public Sector Health and Human Services practice.