NPF Nashville 2017


Deloitte Sponsors 2018 National Postal Forum (NPF)

Educating. Collaborating. Moving your business forward.

Deloitte is proud to sponsor the 2018 National Postal Forum (NPF), the mailing industry's premier educational conference for industry professionals. By providing a space for collaboration and innovation to thrive, the Forum allows business mailers and shippers to keep pace with the industry's rapid progress and grow together with the United States Postal Service (USPS). This year, Deloitte has been selected to share our thought leadership with fellow attendees on artificial intelligence (AI), augmented reality (AR), virtual reality (VR), and customer experience.

Deloitte stands ready to grow stronger together.

Interested in discovering more

Deloitte looks forward to contributing to the interactive learning experience at NPF through our speaker presentations. Our deep private and public sector experience is powered by people that deliver a full spectrum of services and solutions to organizations worldwide. Whether it is exploring the possibility of using AR or VR to improve postal operations in the near future or exploring the impact of new technologies like AI and VR on Gen Z, Deloitte innovates with Posts to help meet the complex challenges of today and tomorrow. See below for details on Deloitte’s speaker workshops for the 2018 NPF.

View the full NPF agenda.

Sunday, May 6

Mixed Reality Experiences Get More Intuitive, Immersive, and Empowering

1:30 p.m. ET
  • Emily Carr, specialist leader, Deloitte Consulting LLP
  • Cary Harr, specialist leader, Deloitte Consulting LLP
  • Bob Dixon, executive program director, USPS

Increasingly, augmented and virtual reality are about more than gaming—companies are finding enterprise potential in the technology. The goal: To replace keyboards and flat displays with new paradigms for communication and collaboration, bringing a major shift in user engagement.

USPS recognizes the key role that AR and VR may play in providing unique and engaging experiences for business partners and mail recipients alike. This session will explore the possibility of using AR/VR to create physical and digital experiences, as well as to the ability improve operations in the near future.

How Innovations in Technology and Logistics are Adding Velocity and Reliability to the Global Shipping Experience

2:45 p.m. ET

  • Wendy Henry, specialist leader, Deloitte Consulting LLP
  • Paul Vogel, COO, International Bridge
  • Harry Whitehouse, Endicia
  • Don Ross, VP (Acting) Global Business, USPS

Whether buying from an online retailer or a global marketplace, consumers are driving demand for seamless online buying experiences that are country agnostic, easy to use, and that offer free or low-cost shipping and reliable, day-certain delivery. Established companies like eBay are continuously improving their platforms and the online experience for both consumers and sellers, and emerging global eCommerce companies like Wish are leapfrogging the payment and tracking technology of the 90s to deliver innovative solutions, resulting in unprecedented year over year growth. These distinguished panelists will share insights into best practices in global logistics and online technology.

Tuesday, May 8

Demographic Disruption: How Gen Z Will Shape the Future of Mail

4:00 p.m. ET

  • Dan Barrett, director, Customer Experience & Market Insights, US Postal Service

Constantly connected. Social media-savvy. Multicultural. Pragmatic. These are just a few of the words that have been used to describe today’s biggest generation—Gen Z. Gen Z, whose members were born between 1996 and 2010, makes up 25 percent of the US population, making it bigger than baby boomer and millennials. Gen Zers, who have never known a world without the internet, have unique values and needs that shape what they expect from marketers and advertisers. In this session, we’ll provide an overview of this generation and explain how mail marketers can best reach its members, exploring the impact of new technologies like AI and VR.

Event details

Dates and location
May 6–9, 2018

Henry B. Gonzalez Convention Center,
900 E Market St,
San Antonio, TX 78205

Exhibit hall hours

Monday, May 7
9:30 a.m.–4:00 p.m. ET

Tuesday, May 8
9:30 a.m.–2:00 p.m. ET
Exhibitor reception: 5:00–6:30 p.m. ET

Wednesday, May 9
9:00 a.m.–12:00 noon ET

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Jason Manstof

Jason Manstof

Principal | Monitor Deloitte

Jason is a Deloitte Consulting LLP principal in Monitor Deloitte’s Strategy Practice. He has more than 14 years of experience in both the public and private sectors. Jason’s primary areas of focus inc... More