Solutions

Diving into digital

Propel your citizen services into the digital age

​Constituents want to access government services from any device while at home, at work, on vacation, or on the go, and the closer government can come to offering them one-stop, customized access, the more they will be engaged. Through our citizenCONNECT solution, we offer public sector clients, including higher education institutions, a broad cloud-based solution to streamline and transform citizen engagement by enhancing the user experience and exceeding citizens' expectations. This proprietary technology responds to customer expectations by allowing agencies to deepen and simplify their service delivery through mobile, cloud, and social-enabled modalities.

​Meet citizenCONNECT

Deloitte has developed a first-of-its-kind customer management solution that streamlines and customizes government-citizen interactions. This proprietary technology responds to and exceeds customer expectations by allowing agencies to deepen and simplify their service delivery through mobile, cloud, and social-enabled modalities. Among its many benefits are:

  • Easy implementation: citizenCONNECT can be deployed easily and quickly, avoiding the need for lengthy, expensive, "rip-and-replace" type projects.
  • Efficiency: Duplication is eliminated, which saves time for constituents and cost for government by providing a one-stop shop to all government services.
  • Elegant interface: Through elegant design, citizens enjoy customized, omni-channel access for an intuitive and seamless user experience.
  • Extensive scalability: Use as much or as little as you need, when you need it.
  • Effective integration: By leveraging state-of-the-art, configurable technology, public sector clients can enable a modernized technology platform that integrates with their existing systems and grows with them over time.

Five critical steps for digitizing citizen services

  1. Establish your organization's digital vision and strategy for the near and long term.
  2. Put design at the forefront of your project, starting with the end-user experience.
  3. Establish governance to regulate how decisions will be made across disparate agencies and departments.
  4. Select a partner with demonstrated experience that can manage and deliver these kinds of undertakings.
  5. Measure, report, and celebrate the positive impact of your digital transformation.​
work desk with computers paper and coffee

Are you ready for enterprise-wide efficiencies, optimized offerings, reduced costs, and improved constituent engagement?

Meet the leader

Sucha Kukatla

Sucha Kukatla

Deloitte Digital Public Sector Leader

Sucha is a principal with Deloitte Consulting LLP and works to help government organizations better leverage digital technologies to improve connections with citizens and business. His focus is on dev... More