Enterprise Services Transformation
Design, deploy, and scale your enterprise capabilities to advance your mission through a holistic, capability-led transformation lens.
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We help organizations establish and transform the way they operate and deliver enterprise-level functions by viewing them through an integrated lens. This approach has helped hundreds of organizations reduce operating costs, create capacity, and maximize the value of transformation programs, technology, and automation investments. Our methodology is continuously refined and is enabled by a suite of tools that accelerate transformation initiatives.
Government transformation framework
Our framework provides a comprehensive yet efficient way to reimagine your organization, from aligning on organizational goal/ambition to inform what work and services need to be delivered vs eliminated, to how they should be delivered to ultimately achieve your mission while maximizing efficiency.
Ambition
Sets the overall direction and vision for the future of the enterprise function along with a shared leadership ambition and how it fits into the overall strategy for the broader enterprise.
Services
Determines work and services that the organization will offer to customers in the future as well as the mechanism for delivering those services.
Governance
Describes how decisions will be made for delivery of work, customer acquisition and experience, and overall leadership in the organization.
Structure
Specifies the physical and organizational structure, as well as the funding and budget structure, that the organization will rely on to operate.
People | Technology | Process
Defines how the organization will measure effectiveness and impact of changes on the outcomes of the enterprise.
Financial & Performance management
Outlines the human, technical, and business resources required to deliver services to customers in the new organization.
Culture
States the behaviors, habits, and incentives needed to sustain the change.
Our offerings
Enterprise shared services transformation
Advise organizations on cost-effective and value-driven service delivery models for back- and middle-office processes. Determine optimal multifunction delivery model, including in-house, outsource, and automation.
Operating model transformation
Connect strategy and business model to the appropriate operating model, creating organizational agility, leveraging the full potential of technology, and helping the organization thrive in a digital world.
Reimagine Enterprise Services Lab
The Reimagine Enterprise Services Lab offers a structured and creative forum for an organization's leaders to align on a shared vision. These customized sessions seek to answer key questions that help define their future.
How do we want to define strategic value drivers in the future?
What type of services do we want to deliver?
How will we operationalize them?
What talent and capabilities do we need to deliver this?
What is my organization's current level of maturity?
How does it compare to others?
Where is the maximum gap, and where are my biggest opportunities?
Which of these opportunities align with or augment our vision, and how do we prioritize them?
Our latest thinking
Ready to get started?
Our team is prepared to help create a customized, transformative experience for your organization.
All you have to do is send us an email to begin a productive conversation.
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